Learning Delivery & Design Program Manager/Consultant V

About the role

The Learning Delivery & Design Program Manager/Consultant V is responsible for leading the strategy, design, delivery, and continuous improvement of NSES learning and design development programs that support business performance, workforce readiness, and organizational growth. This role oversees end-to-end training operations, including curriculum development, onboarding programs, leadership development initiatives, learning technology administration, and training effectiveness measurement. The consultant partners closely with business leaders, operational teams, and external Business Process Outsourcing (BPO) vendors to ensure training programs are aligned to organizational priorities, compliance requirements, and performance goals.

In addition to the responsibilities listed below, this technical functional leader is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategic planning within and across programs to drive and ensure alignment and performance across the organization. This includes regularly monitoring the progress of initiatives across the program and proactively identifying risks and opportunities of strategic business value; raising visibility on critical issues to ensure effective resolution; and identifying, gathering and evaluating data and key performance drivers to understand strategy performance and any gaps.

This position is also responsible for providing design plans and supporting the development and execution of change management strategies during key program or organizational changes and transitions; working in a variety of dynamic situations requiring exceptional consulting, internal influence, conflict management, and resource/team management; proactively conducting external research to identify and implement market leading practices; embracing a can-do strategic approach with sound business acumen; and advising and partnering with senior leaders while operating within a fast-paced environment.

Responsibilities

• Oversee end-to-end training operations, including curriculum development, onboarding programs, leadership development initiatives, learning technology administration, and training effectiveness measurement.
• Partner closely with business leaders, operational teams, and external BPO vendors to ensure training programs align with organizational priorities, compliance requirements, and performance goals.
• Oversee Learning Management System (LMS) administration and governance, manage vendor training delivery standards, implement scalable learning frameworks, and drive consistent learner experiences across internal and outsourced teams.
• Serve as a strategic leader and trusted advisor, leveraging data, stakeholder feedback, and performance metrics to identify capability gaps, improve training outcomes, and support large-scale business initiatives.
• Promote learning in others by communicating information and providing advice to drive projects forward; build relationships with cross-functional stakeholders.
• Listen, respond to, seek, and address performance feedback; provide actionable feedback to others, including upward feedback to leadership, and mentor junior team members.
• Practice self-leadership; create and execute plans to capitalize on strengths and improve opportunity areas; influence team members within assigned team or unit.
• Adapt to competing demands and new responsibilities; adapt to and learn from change, challenges, and feedback.
• Model team collaboration within and across teams.
• Conduct or oversee business-specific projects by applying deep expertise in subject area; promote adherence to all procedures and policies.
• Partner internally and externally to make effective business decisions; determine and carry out processes and methodologies; solve complex problems; escalate high-priority issues or risks, as appropriate; monitor progress and results.
• Develop work plans to meet business priorities and deadlines; coordinate and delegate resources to accomplish organizational goals.
• Recognize and capitalize on improvement opportunities; evaluate recommendations made; influence the completion of project tasks by others.
• Manage large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame.
• Develop, analyze, and manage highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
• Manage and monitor the program financials of large-scale programs.
• Monitor program performance to ensure programs effectively deliver maximum long-term value or benefit to the organization, and make adjustments as needed in an uncertain environment where scope may be fluid.
• Lead program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program.
• Drive allocation of resources, establish schedules, and task assignments to ensure established program management practices are in place.
• Perform project management duties in addition to program management responsibilities.
• Lead the work of large program teams by monitoring internal and external resources.
• Lead others in requesting and coordinating internal and/or external resources based on the alignment of team member skills and program demands.
• Communicate a clear vision of program goals and objectives to the team.
• Deliver performance feedback to team members' supervisors.
• Proactively monitor, identify, and mitigate program risks, issues, and trigger events by developing mitigation plans and strategies; resolve or escalate risks or issues as appropriate.
• Monitor adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
• Ensure the alignment, buy-in, engagement, and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third-party vendors, senior management, and business leaders; clarify accountability and authority across stakeholders.
• Identify and work closely with key stakeholders based on their level of influence and decision-making and ensure all appropriate stakeholders are represented and included.
• Provide insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g., program change management, communication) and facilitating decisions necessary for program delivery.
• Communicate tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences.
• Engage with senior stakeholders to identify long-term value to the organization and define success.
• Review vendor performance levels and ensure service level agreements are met.
• Partner with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Participate in contract negotiations with vendors and review program invoices submitted by vendors for accuracy.

Minimum Qualifications

• Minimum three (3) years experience working with senior leadership to deliver cross-regional or multi-disciplinary strategic program management.
• Minimum three (3) years experience in a leadership role with or without direct reports.
• Bachelor's degree from an accredited college or university and minimum eight (8) years experience in project management or a directly related field, including minimum four (4) years program management experience.
• OR Minimum eleven (11) years experience in project management or a directly related field including minimum four (4) years program management experience.

Preferred Qualifications

• Five (5) years of experience in medical technology field service with medical devices and systems or a directly related field.
• OR Six (6) years of experience in technology field service, or a directly related field.
• Bachelor's degree in engineering (Biomedical, Clinical, Mechanical, Electrical), engineering technology, or related field.