Design & Delivery Consultant IV, Software/System Application Training

About the Role

This position involves providing classroom, web-based, and one-on-one training to technical staff. Responsibilities include leading the incorporation of application enhancements into training curricula, verifying and training on products, processes, and system updates, and providing end-user support during system go-lives and upgrades. The role also involves analyzing client business processes, documenting validation processes for training environments, resolving information systems-related issues, and escalating complex concerns. Additionally, the position may require assessing application feasibility to meet client requirements and developing recommendations.

Responsibilities

• Promote learning by proactively developing and sharing information, resources, advice, and expertise with coworkers and members.
• Build relationships with cross-functional stakeholders and customers; address performance feedback and provide actionable feedback to others.
• Pursue self-development and create plans to capitalize on strengths and address weaknesses; lead by influencing others through technical explanations and examples.
• Adapt to change, challenges, and feedback; champion change and help others adjust to new tasks and processes.
• Facilitate team collaboration to support business outcomes; complete work assignments autonomously and support business-specific projects.
• Collaborate cross-functionally to achieve effective business decisions; solve complex problems and escalate high-priority issues or risks.
• Support the development of work plans to meet business priorities and deadlines; identify resources to accomplish priorities.
• Identify and capitalize on improvement opportunities; use influence to guide others and engage stakeholders.
• Support other groups by identifying concerns and offering strategic solutions; validate root causes of issues.
• Design and develop trainings by creating new content (e.g., course curricula, training aids), ensuring curriculum accuracy, and providing troubleshooting.
• Coordinate training methods (e.g., e-learning, in-person, blended learning) and programs; develop training objectives and revise modules.
• Support clients in prioritizing learning goals, aligning objectives with business unit goals, and evaluating alternative training techniques.
• Conduct needs assessments for training and performance issues; monitor training effectiveness to ensure business needs are met.
• Develop and manage moderately complex program plans, including scope, schedule, interdependencies, and resource forecasts.
• Research training norms and industry standards to refine training delivery and enhance stakeholder activities.
• Drive training program delivery (e.g., orientation, customer service) using adult learning principles and best practices for training modalities.
• Lead training sessions, troubleshoot issues, and determine next steps based on training evaluations.
• Monitor and analyze training results; provide feedback to other trainers based on assessments.

Requirements

• Bachelor’s Degree in Business, Communication, Education, Behavioral Science, or a related field AND minimum five (5) years of experience in training delivery, curriculum design, and training development and evaluation, OR
• Minimum eight (8) years of experience in training delivery, curriculum design, training development and evaluation, or a related field.

Skills

• Coordination
• Internal Communications
• Storytelling
• Written Communication
• Content Development
• Knowledge Management
• Learning Measurement
• Business Relationship Management
• Consulting
• Relationship Building
• Program Development
• Quality Assurance Process
• Research and Development (R&D)
• Curriculum Development
• Adult Learning Theory
• Presentation Skills

Preferred Qualifications

• Three (3) years of experience with eLearning development tools and virtual learning technologies.
• Three (3) years of experience administering Learning Management Systems (LMSs).

Pay

$91,200 - $117,920 per year. Kaiser Permanente strives to offer a market-competitive total rewards package and is committed to pay equity and transparency. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Schedule

• Full-time
• 40 hours per week
• Day shift: Monday - Friday, 08:00 AM - 05:00 PM

Work Setting

Remote. Worker location must align with Kaiser Permanente's Authorized States policy.