Design & Documentation Consultant IV, Technical Training

In addition to the responsibilities listed, this position plans and implements professional development training curriculum and courseware for end-users; executes web-based learning strategies; authors educational courses using web-based programs and MS Office suite; develops eLearning objectives and assessments; creates storyboards/scripts with text, voice, sound, graphics, descriptions, and instructions for the production team; and maintains current knowledge of authoring and development tools such as Articulate, Captivate, Camtasia, and SnagIt.

Responsibilities

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers.
• Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers.
• Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations.
• Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes.
• Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies.
• Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results.
• Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines.
• Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Conducts auditing and continuous improvement initiatives by:
  • Ensuring that training content for multiple programs is accurate, consistent, and delivered within prescribed protocols.
  • Leading the implementation of training-related quality improvement programs.
  • Implementing process improvement measures to ensure continued success of complex training programs.
  • Ensuring multiple training programs align with organizational goals and initiatives and meet accreditation criteria.
• Ensures training complies with laws, policies, and professional standards by:
  • Proactively monitoring directives of government agencies and legislation relevant to training subject matter.
  • Reviewing internal policies and best practices relevant to multiple subject matter areas.
  • Proactively monitoring changes to industry standards (e.g., accreditation criteria) by utilizing appropriate reference materials, internet sources, seminars, publications, and professional networks.
• Documents and informs others about training by:
  • Making continuous updates to policies, procedures, and information for multiple training programs in computer systems and hard copies.
  • Implementing complex strategies to track, document, and communicate training updates.
  • Providing updates to senior staff, managers, and directors on training updates and training needs.
  • Developing marketing strategies for learning programs and responding to inquiries about programs.
  • Making significant contributions to and maintaining content repositories.
• Designs and implements training by:
  • Using data, metrics, and reporting to design and implement complex training programs that meet learner needs and accreditation criteria.
  • Implementing appropriate learning methods and technologies needed to deliver complex training programs.
  • Identifying and obtaining new or existing instructional resources to achieve desired outcomes in complex training programs.
  • Coordinating and delivering training and/or train-the-trainer programs to clinical leads, supervisors, and managers.
• Demonstrates an understanding of business needs by:
  • Having a deep understanding of business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics.
  • Defining the problem in detail in order to understand, determine, and develop performance and learning objectives.
  • Presenting evidence to important stakeholders that establishes how and where training has business impact, directly or indirectly.
• Understands and identifies learner needs by:
  • Using existing and several new procedures, research, and data provided to independently and accurately understand learners and their challenges.
  • Conducting moderately complex research and analysis to understand pervasive problems in a particular area or roles.
  • Conducting and/or developing surveys and focus groups to gain a deep understanding of learner needs.
  • Identifying and validating learner needs to create content that meets current and future needs.

Requirements

• Minimum two (2) years of experience in technical writing or content management.
• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Bachelor’s Degree in Education, Communication, Business Management, Nursing, Psychology, or related field AND minimum five (5) years of experience in instructional design, adult education, or a directly related field, OR minimum eight (8) years of experience in instructional design, adult education, or a directly related field.

Preferred Qualifications

• Two (2) years of experience in planning and designing interactive multimedia training tools, including instructional design, course development, and project management.
• Two (2) years of experience in using computer-based tools in the development, management, and delivery of eLearning products and in managing knowledge management projects.

Skills

• Core: Ambiguity/Uncertainty Management, Attention to Detail, Business Knowledge, Communication, Critical Thinking, Cross-Group Collaboration, Decision Making, Dependability, Diversity, Equity, and Inclusion Support, Drives Results, Facilitation Skills, Health Care Industry, Influencing Others, Integrity, Learning Agility, Organizational Savvy, Problem Solving, Short- and Long-term Learning & Recall, Teamwork, Topic-Specific Communication Knowledge.
• Functional: Proficiency in training authoring tools such as Articulate, Captivate, Camtasia, and SnagIt.

Benefits

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency.

Pay

$120,700 - $156,090 / year. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Schedule

• Full-time, standard worker.
• Scheduled weekly hours: 40.
• Shift: Day (Mon-Fri, 08:01 AM - 05:01 PM).
• Travel: Yes, 20% of the time.
• Work setting: Flexible. Worker location must align with Kaiser Permanente's Authorized States policy.