Learning Delivery Associate - Temp

About the role

Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

Responsibilities

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Afford any other necessary functions
• Scorecard performance will be monitored

Requirements

• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Previous experience in training and/or customer call center experience

Qualifications

• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions, products, and policies
• Excellent attendance and punctuality
• Demonstrated effective listening skills
• Demonstrated proficiency of presentation skills
• Knowledge of Microsoft Word, Excel, and PowerPoint

Skills

• Knowledge of specific account provisions, products, and policies
• Effective communication skills (both oral and in writing)
• Ability to conduct training classes and assist with other training duties

Benefits

Comprehensive benefits including medical, dental, vision, and 401(k)

Pay

Competitive base pay with performance-driven incentives

Schedule

Full Time