Learning and Development Manager

About the role

Manage and coordinate learning and development activities that strengthen employee capability, improve role performance, and support the efficiency and productivity of PacificSource. Partner with managers, teams, and functional areas to identify technical, professional, leadership, and change-related learning needs. Contribute to the design, implementation, and continuous improvement of learning resources, performance support materials, and change enablement tools aligned with business goals and operational objectives.

Responsibilities

• Partner with functional managers and HR Business Partners to assess technical, professional, leadership, change readiness, and employee development needs based on business priorities, company requirements, and evolving work processes.
• Lead assigned Learning and Development initiatives through planning, coordination, execution, project management, and evaluation.
• Provide guidance on capability-building solutions that improve employee effectiveness and role performance.
• Develop learning resources, communication support, leader talking points, job aids, and adoption tools to help employees and managers navigate organizational change.
• Consult with departments and external partners to evaluate resources and delivery methods that enhance employee effectiveness and support change adoption.
• Conduct needs assessments to identify skill gaps, change impacts, and staff development priorities aligned with PacificSource goals and objectives.
• Design, develop, deliver, and evaluate learning solutions, courses, digital resources, job aids, and performance support materials for employees, managers, and teams.
• Coordinate new employee orientation, Customer Connection, and other enterprise learning programs that support onboarding, culture, customer experience, and role effectiveness.
• Support process improvement, change management, and performance support efforts across the organization.
• Maintain current learning records and submit reports to managers, team leaders, and the Executive Management Group as needed.
• Apply appropriate instructional approaches, delivery methods, and learning technologies, including instructor-led, virtual, hybrid, e-learning, microlearning, learning management systems, digital job aids, knowledge bases, collaboration platforms, video, and multimedia tools.
• Ensure quality, accessibility, and cost-effectiveness of solutions; research programs, tools, and materials; interview instructors and consultants; and recommend appropriate options.
• Maintain knowledge of current developments, methods, and techniques in learning and development, change management, performance support, and learning technology.
• Participate in manager and supervisor meetings as a key Learning and Development team member.
• Support hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, regular one-on-ones, and performance evaluations for direct reports.
• Monitor spending against the approved budget throughout the year and take corrective action where needed.
• Partner with other departments to improve interdepartmental processes using lean methodologies, visual boards, daily huddles, and key performance indicators.

Requirements

• A minimum of 5 years of experience designing, developing, delivering, and evaluating learning solutions, capability-building initiatives, and performance support resources.
• Experience supporting change management initiatives preferred.
• Supervisory experience required; 3 years of supervisory experience preferred.

Qualifications

• A Bachelor’s degree in Business Administration, Education, Communications, Human Resources, or equivalent.
• A Master’s degree in Learning and Development or Organizational Development preferred.

Skills

• Knowledge of adult learning principles, instructional design, facilitation, learning evaluation, change management practices, and performance support methods.
• Advanced skills with Microsoft Office products and collaboration tools required.
• Experience with current learning technologies and delivery methods preferred, including e-learning, learning management systems, virtual and hybrid delivery platforms, microlearning, video, digital job aids, knowledge bases, and collaboration tools.
• Strong interpersonal skills and the ability to work effectively with managers, subject matter experts, HR Business Partners, and cross-functional teams.
• Strong organizational skills, attention to detail, writing proficiency, and the ability to develop clear, high-quality presentations, learning materials, job aids, and reference resources.
• Experience facilitating learning, presenting, and moderating large groups required.
• Ability to use technology to improve learning access, support change adoption, and enable performance.
• Ability to represent PacificSource professionally in the community preferred.

Benefits

PacificSource offers a competitive benefits package including medical, dental, vision, life insurance, disability, and retirement savings plan. Additional benefits may include paid time off, flexible spending accounts, and wellness programs.

Pay

The base range for this position is $90,052.16 - $157,591.26. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity.

Schedule

Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 15-20% of the time.