Learning and Development Manager

About the role

Credit Union 1 is seeking a Learning and Development Manager to lead a team of Trainer's & Instructional Designer's responsible for the training & development of employees across the credit union.

Responsibilities

• Lead and coach a training team, including trainers and instructional designers.
• Set expectations for quality and operations.
• Provide performance feedback and supports employee development.
• Build a culture focused on curiosity and enablement.
• Manage team priorities, workload, and department resources.
• Serve as the department’s expert in instructional design and adult learning.
• Guide the design and improvement of instructor-led training and online learning.
• Ensure courses are built around clear learning objectives and practical application.
• Review training content for effectiveness.
• Support trainers in delivering engaging and professional learning experiences.
• Ensure onboarding and technical training remain aligned with operational expectations and current procedures.
• Prepare and deliver leadership training for managers and organizational leaders.
• Facilitate leadership discussions in a credible and professional manner.
• Oversee required compliance training across the organization.
• Ensure training assignments and reporting remain accurate.
• Oversee administration of the learning management system.
• Support course scheduling, training documentation, and operational processes.
• Ensure training materials follow privacy and confidentiality standards.
• Partner with leaders to identify training needs and performance gaps.
• Consult with departments on training requests and learning solutions.
• Work with subject matter experts to maintain accurate and current training content.
• Support organizational initiatives with training support.
• Facilitate training sessions when needed.
• Review learner feedback and identify opportunities for improvement.
• Measure training effectiveness using industry best practices.
• Support department annual planning, monthly reporting, and strategic projects.
• Uphold project management practices to manage resources and track tasks.
• Maintain awareness of industry trends and learning practices.
• Perform other duties as assigned.

Qualifications

• Education and Experience:
• Bachelor’s degree in education, instructional design, human resources, business, or a related field preferred.
• At least five years of experience in learning and development or instructional design required.
• Leadership experience required.
• Experience administering or supporting a learning management system required.
• Experience facilitating leadership development programs required.
• Experience managing compliance training strongly preferred.
• Financial institution experience preferred.
• Knowledge and Skills:
• Expert knowledge of instructional design and adult learning principles.
• Ability to teach and influence leaders across different levels of the organization.
• Strong executive presence and classroom facilitation skills.
• Strong facilitation and written communication skills.
• Ability to coach trainers and instructional designers.
• Commitment to curiosity and enablement.