Learning and Development Manager

About the role

The Manager of Learning & Development (L&D) oversees the governance, design, development, deployment, administration/operations, and continuous improvement of all organizational learning and educational programs.

Responsibilities

• Provide strategic leadership and day-to-day oversight for the Learning & Development function, overseeing departmental operations, team members, learning technologies, and the design, development, and delivery of organizational learning programs.
• Develop and maintain an enterprise learning governance framework, establishing standards for curriculum design, instructional methodology, competency management, simulation, educational documentation, and quality assurance.
• Lead the continuous improvement of LifeSource's training systems and infrastructure to build a high-performing, quality-centered learning organization.
• Collaborate with the Director of People & Culture, subject matter experts (SMEs), and key stakeholders to assess organizational learning needs, identify performance gaps, develop standardized best practices, and design, coordinate, and deliver targeted departmental training.
• Identify and implement ways to reinforce and sustain ongoing learning and embed it throughout existing content to increase learner retention.
• Partner with clinical and operational leaders and subject matter experts (SMEs) to identify organizational learning needs, establish educational priorities, and align learning initiatives with organizational strategy.
• Develop and implement systems to monitor and maintain learning content accuracy.
• Maintain knowledge management and knowledge transfer processes while ensuring learning programs, competency documentation, and training systems comply with organizational policies, regulatory, accreditation, processor, and customer requirements.
• Maintain audit readiness and oversee corrective actions related to education and competency findings.
• Recommend and coordinate outside training services and learning resources.
• Work with department leaders to develop employee competency assessments.
• Establish, monitor, and report learning and development metrics to evaluate program effectiveness, learner readiness, competency completion, compliance, LMS utilization, and other key performance indicators, using data and stakeholder feedback to drive continuous improvement.
• Lead, guide, and mentor team members toward successful execution of work processes, engaging cross departmentally as appropriate, to achieve mission and goals.

Qualifications

• A combination of education and experience equivalent to 7 years in training, education, learning and development, or leadership development.
• Bachelor's degree is preferred.
• Requires a minimum of 3 years’ proven leadership, mentoring and coaching experience.
• Experience leading learning teams or enterprise learning functions.
• Experience partnering with clinical SMEs in regulated healthcare environments.
• Experience with LMS administration, competency management, and learning analytics.
• Knowledge of adult learning theory, instructional design, competency assessment, evaluation methodologies, and change management.
• Ability to communicate effectively and interact positively with all levels of management and staff.
• Proficiency in the use of computer equipment and software, including but not limited to, Windows environment (Word, Excel, PowerPoint, Outlook – Intermediate to Advanced skills).
• Strong communication and interpersonal skills including effective written correspondence, polished presentation and facilitation skills, active listening, and professional customer service response at all levels.
• Strong interpersonal skills and ability to work both independently and as part of a team.
• Ability to lead a team, coordinate internal and external resources, and achieve measurable results against specific goals.
• Must be organized, detail oriented, self-directed, motivated contributor with ability to effectively lead a team.
• Demonstrated interpersonal savvy capabilities, building, maintaining, motivating, influencing, and achieving cooperation with both internal and external relationships across all levels of an organization.
• Demonstrated ability to exhibit a high degree of quality, integrity, and honor confidentiality of appropriate information including, but not limited to, personal team member data, organizational operations or work processes, donor and donor family information, contributor details, any financial information and medical or protected health information (PHI) in accordance with HIPAA.

Pay

$101,500-125k/annually, based on relevant experience.

Schedule

This is a full-time exempt position, based out of Minneapolis, MN. Will work on-site hybrid. Occasional travel, as needed.