League Manager (Boston)

About the role

League Manager runs a Brodie location end to end. On game night, you lead a floor crew and are accountable for every game starting on time, on brand and to the Brodie Standard. The rest of the week, you own the work nobody sees: payroll, scheduling, league health, captain communication, and partner on the outreach that fills your gym and keeps it full. You report to a District Manager, who owns your region end to end, and in new or smaller markets you work in partnership with a City Launcher to grow the league while you run it. The people who thrive here have run a team before, hold a standard without being asked, and are the person athletes look for when they walk through the door. Every athlete who laces up is choosing Brodie over everything else they could be doing. You make that choice feel worth it, every single week. You make sure every athlete leaves feeling the night was built for them.

Responsibilities

• Lead your floor crew: schedule, brief and lead every Scorekeeper, Referee, Athlete Experience Specialist, Athlete Highlight Specialist and media staffer on your nights, typically 10-15 people and up to 20 at busiest venues.
• Rotate crew across seats so every court is covered, redeploy staff when a game forfeits, hold the standard in the moment (uniform, positions, focus, branding), and coach, document and escalate when it slips.
• Run game night to the Brodie Standard: set the gym to the site map, run the pre‑game Launch Meeting, keep every game starting on time and streaming live, settle disputes on the spot, and close out scoresheets, photo verification and reporting within 4 hours of the final game.
• Own the athlete experience: greet every captain and work the room between games; answer every player and captain message within 24 hours and follow up on every complaint within 48.
• Hit retention and growth targets: re‑sign returning teams, convert players on the floor, drive referrals and ambassador teams; in new or smaller markets work with City Launcher to bring new teams and ensure they want to return.
• Person