Leads and Project Specialist

About the role

This position offers the opportunity to support business growth by identifying, qualifying, and managing high-value sales opportunities across multiple market segments. You will work closely with sales, marketing, engineering, and customer teams to transform leads into strategic project opportunities.

Responsibilities

• Research, identify, qualify, and track large-scale project opportunities across segments such as multi-family housing, hospitality, student housing, master-planned communities, and other high-growth markets.
• Develop visibility into strategic opportunities by maintaining project databases, stakeholder information, qualification details, and sales pipeline activity.
• Identify potential customers, decision-makers, contractors, installers, builders, engineers, and other project influencers to support business development efforts.
• Work closely with regional and national sales teams to provide qualified leads, project insights, and recommendations that support revenue growth.
• Manage consumer and business leads generated through digital channels, ensuring appropriate follow-up, qualification, and assignment to relevant teams.
• Evaluate opportunities and coordinate handoffs for lead conversion activities from trade shows, customer events, and marketing initiatives.
• Collaborate with marketing, sales, product, engineering, operations, and customer service teams on cross-functional projects and business initiatives.
• Research product specifications, industry trends, and market requirements to support new product launches and specification updates.
• Prepare presentations, demonstrations, project plans, reports, and customer-facing materials that communicate solutions effectively.
• Support customer engagement activities, industry events, builder programs, and partner communications.
• Maintain CRM systems, monitor opportunity progress, and provide regular updates on project status, challenges, and next steps.
• Help identify competitive opportunities and product conversion strategies to increase market share.
• Travel as needed to support customer meetings, projects, trade shows, and industry events.

Requirements

• 5+ years of experience supporting indoor air quality products, building solutions, customer support, sales operations, or related industries preferred.
• Experience supporting both wholesale and retail customer channels is preferred.
• Strong understanding of building codes, ventilation standards, and industry trends affecting residential and light commercial markets.
• Experience using CRM platforms for lead management, opportunity tracking, and sales coordination.
• Proficiency with Microsoft Office applications and ability to quickly learn new business systems and technologies.
• Strong project management skills with the ability to manage multiple initiatives, timelines, and stakeholders simultaneously.
• Excellent written and verbal communication skills, with the ability to create clear reports, presentations, and technical documentation.
• Ability to explain technical product features in simple, effective language for contractors, distributors, engineers, architects, and customers.
• Strong analytical, organizational, and problem-solving skills with the ability to manage complex project challenges independently.
• Self-motivated and detail-oriented with the ability to prioritize tasks in a fast-paced environment.
• Strong relationship-building skills with customers, partners, sales teams, and internal stakeholders.
• Ability to educate customers and installation partners on product best practices and encourage solution adoption.
• Project management certification or industry accreditation is preferred.
• Contractor license or certifications such as BPI or similar credentials are a plus.
• Able to travel up to 20%.
• Able to transport product samples, displays, and materials for customer meetings and trade shows, including lifting and carrying items up to approximately 70 pounds.

Benefits

• Competitive salary range of approximately $83,000 - $92,000, with actual compensation based on experience, skills, qualifications, and location.
• Potential eligibility for performance-based bonuses and incentive programs.
• Comprehensive health benefits including medical, dental, vision, prescription coverage, Health Savings Account, and Flexible Spending Account options.
• Retailer retirement savings plan with company matching contributions and immediate vesting.
• Paid time off including vacation, holidays, personal days, sick leave, volunteer time, and parental/caregiver leave.
• Educational assistance and tuition reimbursement for eligible job-related courses.
• Wellness programs supporting physical, emotional, financial, and social well-being.
• Additional voluntary benefits including life insurance, accident coverage, disability insurance, legal services, identity theft protection, and pet insurance.
• Employee recognition programs and opportunities to celebrate achievements.
• Inclusive workplace culture focused on collaboration, fairness, innovation, and professional growth.
• Opportunity to work on impactful projects supporting market growth and customer solutions.