Leader, Renewals Specialist - Splunk (Remote)

About the role

The Splunk Renewals team is seeking a dynamic and experienced leader to join our growing organization. This role is responsible for driving customer retention, renewals, and growth of Splunk's enterprise software solutions.

Responsibilities

• Lead a team accountable for customer retention, renewals, and growth of Splunk's enterprise software solutions.
• Align regional revenue retention plans with organizational and corporate objectives.
• Partner with cross-business leaders on strategic initiatives.
• Innovate to scale and transform the renewals business efficiently.
• Deliver accurate, detailed regional forecasts on a rolling four-quarter basis.
• Meet or exceed quarterly and annual renewal rate targets and KPIs.
• Reduce churn quarter-over-quarter through proactive risk identification and mitigation using data, reports, and dashboards.
• Define, streamline, and implement internal business processes and operational guidelines.
• Engage openly with diverse viewpoints, presenting evidence-based opinions passionately.
• Work closely with cross-functional teams to mitigate renewal risks via Unified Risk Management (URM) and Unified Engagement Model (UEM) frameworks.
• Develop and execute long-term account management strategies.
• Optimize renewal book execution with the Partner team.
• Hire, develop, and retain top renewal sales talent.
• Manage daily activities with a hands-on, problem-solving approach.
• Foster team growth through coaching, performance evaluation, and learning plans.
• Manage underperformance decisively and diplomatically.
• Make timely, thoughtful decisions and manage conflict effectively.

Requirements

Minimum qualifications include a demonstrated history of achieving targets and professional growth with 5+ years of relevant leadership experience. Preferred qualifications include laser-focused operational excellence, proven SaaS sales management experience, deep understanding of renewals sales metrics, and strong data-driven decision-making and problem-solving skills.

Qualifications

• Outstanding interpersonal, communication, and problem-solving skills, effective across diverse teams.
• Autonomous leader capable of managing and developing an autonomous team.
• Skilled in staff management, including organizing, prioritizing, and scheduling work.
• Proficient with MS Office Suite and Salesforce.

Benefits

At Cisco, you'll enjoy a competitive salary range of $164,300.00 to $260,300.00, depending on your location. Additional benefits include:

• Medical, dental, and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Volunteer time off
• Flexible vacation time off program
• Performance-based incentive pay for quota-based sales roles

Pay

The starting salary range for this position is $164,300.00 to $260,300.00, reflecting the projected salary range for new hires in U.S. and Canadian locations. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

Cisco offers a variety of schedules to accommodate different lifestyles. Employees may be eligible for additional paid time off to deal with critical or emergency issues for family members.