Leader, Renewals Specialist - Splunk (Remote)

About the role

The Splunk Renewals team is seeking a dynamic and experienced leader to join our growing organization. This role is responsible for driving customer retention, renewals, and growth of Splunk's enterprise software solutions.

Responsibilities

• Lead a team accountable for customer retention, renewals, and growth of Splunk's enterprise software solutions.
• Align regional revenue retention plans with organizational and corporate objectives.
• Partner with cross-business leaders on strategic initiatives.
• Innovate to scale and transform the renewals business efficiently.
• Deliver accurate, detailed regional forecasts on a rolling four-quarter basis.
• Meet or exceed quarterly and annual renewal rate targets and KPIs.
• Reduce churn quarter-over-quarter through proactive risk identification and mitigation using data, reports, and dashboards.
• Define, streamline, and implement internal business processes and operational guidelines.
• Engage openly with diverse viewpoints, presenting evidence-based opinions passionately.
• Work closely with cross-functional teams to mitigate renewal risks via Unified Risk Management (URM) and Unified Engagement Model (UEM) frameworks.
• Develop long-term account management strategies.
• Optimize renewal book execution with the Partner team.
• Hire, develop, and retain top renewal sales talent.
• Manage underperformance decisively and diplomatically.
• Make timely, thoughtful decisions and manage conflict effectively.

Requirements

• Demonstrated history of achieving targets and professional growth, with 5+ years of relevant leadership experience.
• Laser-focused on operational excellence.
• Proven SaaS sales management experience with a track record of driving growth and team performance.
• Deep understanding of renewals sales metrics: renewal and churn rates, net growth, forecasting, and performance management.
• Experience in recurring revenue models, collaborating closely with account management, customer success, and operations.
• Comfortable leading through change and challenging the status quo to drive outcomes and insights.
• Strong data-driven decision-making and problem-solving skills.
• Excellent organizational, operational, and time management capabilities.
• Outstanding interpersonal, communication, and problem-solving skills, effective across diverse teams.
• Autonomous leader capable of managing and developing an autonomous team.
• Skilled in staff management, including organizing, prioritizing, and scheduling work.
• Proficient with MS Office Suite and Salesforce.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Minimum of 5 years of relevant leadership experience in SaaS or similar industries.
• Experience in managing and leading a team of Renewals Specialists.
• Proven ability to drive growth and achieve targets in a high-pressure environment.
• Strong understanding of SaaS sales methodologies and customer retention strategies.
• Experience in implementing and managing CRM systems.
• Ability to work collaboratively with cross-functional teams.
• Experience with data analysis and reporting tools.

Skills

• Strategic thinking and planning.
• Customer relationship management.
• Change management and leadership.
• Data analysis and reporting.
• Team management and development.
• CRM system implementation and management.
• Collaboration and cross-functional teamwork.

Benefits

At Cisco, we offer competitive compensation packages, including a starting salary range of $164,300.00 to $260,300.00, depending on location and experience. Additional benefits include:

• Medical, dental, and vision insurance.
• A 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• Flexible vacation time off program.
• Volunteer time off.
• Annual bonuses for quota-based sales roles.
• Performance-based incentive pay for sales roles.

Pay

The starting salary range for this position is $164,300.00 to $260,300.00, reflecting the projected salary range for new hires in U.S. and Canadian locations. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

Full-time position available.