Leader, Renewals Specialist - Splunk (Remote)

About the role

The Splunk Renewals team is seeking a results-driven and collaborative leader to join our dynamic team. This individual will be responsible for leading the renewals function within Cisco, aligning regional revenue retention plans with organizational and corporate objectives, and driving growth through innovative strategies.

Responsibilities

• Lead change management initiatives across the region.
• Partner with cross-business leaders on strategic initiatives.
• Innovate to scale and transform the renewals business efficiently.
• Deliver accurate, detailed regional forecasts on a rolling four-quarter basis.
• Consistently meet or exceed quarterly and annual renewal rate targets and KPIs.
• Reduce churn quarter-over-quarter through proactive risk identification and mitigation using data, reports, and dashboards.
• Define, streamline, and implement internal business processes and operational guidelines.
• Engage openly with diverse viewpoints, presenting evidence-based opinions passionately.
• Work closely with cross-functional teams to mitigate renewal risks via Unified Risk Management (URM) and Unified Engagement Model (UEM) frameworks.
• Collaborate with sales to develop long-term account management strategies.
• Partner with the Partner team to optimize renewal book execution.
• Hire, develop, and retain top renewal sales talent.
• Manage underperformance decisively and diplomatically.
• Make timely, thoughtful decisions and manage conflict effectively.

Requirements

Minimum qualifications include a demonstrated history of achieving targets and professional growth with 5+ years of relevant leadership experience. Preferred qualifications include laser-focused operational excellence, proven SaaS sales management experience, deep understanding of renewals sales metrics, and strong data-driven decision-making and problem-solving skills.

Qualifications

• Outstanding interpersonal, communication, and problem-solving skills, effective across diverse teams.
• Autonomous leader capable of managing and developing an autonomous team.
• Skilled in staff management, including organizing, prioritizing, and scheduling work.
• Proficient with MS Office Suite and Salesforce.

Benefits

At Cisco, employees are offered a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Additional benefits include optional 10 paid days per full calendar year to volunteer, and paid time off for personal wellness. For quota-based sales roles, incentive compensation is included in the base pay range.

Pay

The starting salary range for this position is $164,300.00 to $260,300.00, reflecting the projected salary range for new hires in U.S. and/or Canadian locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

Cisco offers a flexible vacation time off program for exempt employees, allowing them to use up to 80 hours of unused sick time carried forward from one calendar year to the next. Additionally, employees may be eligible to earn annual bonuses subject to Cisco’s policies.