Leader, Renewals Specialist - Splunk (Remote)

About the role

The Splunk Renewals team is seeking a results-driven and collaborative leader to join our dynamic team. This individual will be responsible for driving customer retention, renewals, and growth for Splunk's enterprise software solutions.

Responsibilities

• Align regional revenue retention plans with organizational and corporate objectives.
• Lead change management initiatives across the region.
• Partner with cross-business leaders on strategic initiatives.
• Innovate to scale and transform the renewals business efficiently.
• Deliver accurate, detailed regional forecasts on a rolling four-quarter basis.
• Consistently meet or exceed quarterly and annual renewal rate targets and KPIs.
• Reduce churn quarter-over-quarter through proactive risk identification and mitigation using data, reports, and dashboards.
• Define, streamline, and implement internal business processes and operational guidelines.
• Engage openly with diverse viewpoints, presenting evidence-based opinions passionately.
• Work closely with cross-functional teams to mitigate renewal risks via Unified Risk Management (URM) and Unified Engagement Model (UEM) frameworks.
• Collaborate with sales to develop long-term account management strategies.
• Partner with the Partner team to optimize renewal book execution.
• Hire, develop, and retain top renewal sales talent.
• Manage daily activities with a hands-on, problem-solving approach.
• Foster team growth through coaching, performance evaluation, and learning plans.
• Manage underperformance decisively and diplomatically.
• Make timely, thoughtful decisions and manage conflict effectively.

Requirements

Minimum qualifications include a demonstrated history of achieving targets and professional growth with 5+ years of relevant leadership experience. Preferred qualifications include laser-focused operational excellence, proven SaaS sales management experience, deep understanding of renewals sales metrics, experience in recurring revenue models, and strong data-driven decision-making and problem-solving skills.

Qualifications

Outstanding interpersonal, communication, and problem-solving skills, effective across diverse teams. Autonomous leader capable of managing and developing an autonomous team. Skilled in staff management, including organizing, prioritizing, and scheduling work. Proficient with MS Office Suite and Salesforce.

Benefits

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Additional paid time away may be requested to deal with critical or emergency issues for family members. Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan.