Lead Water Meter Technician (Dallas Water Utilities)

Job Summary

The City of Dallas is seeking a Lead Water Meter Technician to provide assistance and technical level work, leading a crew performing daily operation tasks and maintenance for residential and industrial water meters. This position involves organizing and preparing daily work assignments, conducting on-site job and safety training, and handling customer complaints.

Overview

Under minimum to no supervision, the Lead Water Meter Technician assists with assigning staff and conducting quality control checks. This role requires heavy customer contact and complaint resolution, as well as suggesting process improvements and leading the testing, maintenance, and care of water meters.

Essential Functions

• Organizes, prepares, and issues daily work assignments for four to ten employees performing maintenance work for the Dallas Water Meter division
• Oversees the work to ensure timely and efficient completion of maintenance tasks while adhering to safety compliance standards and department protocols and procedures
• Provides, performs, and conducts consistent on-site job and safety training to ensure compliance with regulatory standards
• Explains, communicates, and demonstrates safe and efficient work methods
• Solves problems and addresses meter-related issues with lead-level expertise
• Suggests process improvements for metering processes and methods to improve public relations activities with the community
• Identifies process improvements within SAP and prepares proposals to manage best practices
• Maintains quality customer service in all customer interactions
• Handles citizen and customer complaints and concerns by communicating directly with customers in person, over the phone, and by written correspondence
• Ensures quality customer service standards and response time are met by all employees in daily interactions
• Leads the testing, maintenance, and care of small and large residential, industrial, and commercial water meters
• Replaces or repairs City of Dallas water meters by performing inspections and reporting issues
• Gathers, compiles, prepares, and drafts daily paperwork; produces various reports, daily maintenance activity and individual work orders or requests, including work counts, hours, vehicle maintenance, vehicle inventory, quality control checks of crew and materials
• Performs other work as needed or assigned

Knowledge and Skills

• Thorough understanding of reading water meters of various sizes and types
• Thorough knowledge of general water utility equipment and meters
• Knowledge of and ability to use and care for hand and power tools
• Knowledge of SAP water meter modules or general SAP reader-program
• Ability to follow and give verbal and written instructions and maintain written records
• Ability to perform non-complex mathematical calculations
• Ability to perform a variety of manual labor for extended periods, including in inclement weather conditions
• Ability to lift and work with heavy equipment
• Ability to maintain records and update work logs in tracking system
• Ability to establish and maintain effective working relationships and lead a small team
• Ability to make independent decisions, escalate issues in a timely manner, and use judgement to address critical matters efficiently

Education

• High school diploma or GED

Experience

• Four (4) years of experience of public water service-related experience which included working with the public
• Some experience in project or crew supervision is preferred
• Experience with MAXIMO or an inventory management system for ordering parts and components and approving orders is preferred

Licenses and Certifications

• Valid Texas Driver's License with good driving record
• Class “D” (or higher) Water License from the Texas Commission on Environmental Quality (TCEQ)
• Must obtain Class “C” (or higher) Water License from the Texas Commission on Environmental Quality (TCEQ) within the probationary period

EQUIVALENCY

• Class “C” Water License from the TCEQ will meet the education and experience requirements

Other Requirements

• Some positions may require working nights, weekends, and/or holidays
• Some positions require twenty-four/seven (24/7) emergency call-out
• Ability to lift and carry up to 50lb
• Knowledge of principles and practices of training, supervision and personnel management
• Subject to background check
• May be required to work in inclement weather conditions
• Must be available to work various shifts

Salary Range

$52,249.60 - $60,008.00

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer