Lead Meter Technician

About the role

The Lead Meter Technician is responsible for providing on-site guidance, direction, and technical assistance to lower-level technicians in the repair and maintenance of water meters and related utility infrastructure, including the maintenance and support of the Advanced Metering Infrastructure (AMI) system. This position coordinates and oversees field staff in both routine and complex assignments, supports customer service functions related to utility billing and water accounts, and ensures compliance with applicable policies, safety practices, and AWWA regulations.

Responsibilities

• Provides on-site guidance, direction, and technical assistance to lower-level technicians concerning job completion.
• Captures and reviews high bill investigations, missing reads, and other issues within the automated meter reading infrastructure (AMI).
• Coordinates and oversees work activities for both routine and complex tasks, or components of larger assignments.
• Organizes, prioritizes, assigns, and oversees the work of lower-level field crews; monitors work in progress, inspects completed work, and provides feedback.
• Utilizes software to review and print reports for high bill investigations, missing reads, and other issues within the automated meter reading infrastructure (AMI).
• Oversees work order management to ensure assignments are completed accurately, properly documented, and within established timeframes.
• Manages work orders within the system, including assigning and reassigning tasks as needed.
• Coordinates with office staff to ensure meter information is accurately updated in the database and collaborates with other Utilities departments and divisions to support field service work orders.
• Locates meters utilizing meter location notes, GIS, As-builts and other resources.
• Ensures the restoration of work sites is completed correctly based on pre-work site conditions.
• Inspects city vehicles and work areas for cleanliness and coordinates staff cleaning schedules.
• In coordination with warehouse staff, monitors and tracks supplies and return equipment and submits requests for additional supplies and provides return equipment report.
• Maintains a current and comprehensive knowledge of applicable departmental and village policies and AWWA regulations.
• Conducts high-bill investigations onsite and has discussions with customers.
• Conducts commercial and meter audits to ensure data accuracy.
• Oversee the safe and proper use of equipment.
• Imports and exports meter data to support accurate and efficient meter reading and billing processes; coordinates manual reads and repairs for meters that are not communicating.
• Utilizes GIS to maintain and enhance the meter layer and support audit activities.
• Ensures accurate records and photo documentation are maintained and trains field staff on proper data collection and system use.

Requirements

• High School Diploma or valid equivalent;
• Five (5) years of experience involving customer service, water meter maintenance, and advanced meter reading infrastructure (AMI);
• Experience working with related meter and/or utility software and hardware;
• Three (3) years’ experience in a supervisory capacity;
• Possession of a valid Florida Driver License;
• Possession and maintenance of a State of Florida Level III Water Distribution License; or the ability to obtain within one year of employment.

Preferred Qualifications

• Associate degree from accredited college or university;
• Bilingual (Spanish speaking).