Lead Unit Coordinator

Job Overview

Under the direction of the supervisor, this position is responsible for the daily distribution of resources and facilitating patient throughput. This position develops new processes and implements new procedures including training staff as needed, also maintains accuracy of data and tasks. This position also performs the duties of a unit coordinator as required, must meet all requirements and demonstrate ongoing proficiency in required skills.

Maintains schedules, assists in maintaining payroll, and acts as backup with unit coordinator duties. Maintains inventory of forms and ordering of supplies. Primary duties include scheduling inductions/surgeries/C-sections, FMLA paperwork, Behavioral Health scheduling, and other duties as directed.

Job Requirements

• High School Diploma or GED Degree
• 1 - 2 years experience in a related field
• Knowledge of computer systems and able to perform computer tasks

Job Responsibilities

• Communicates appropriately and effectively with internal and external customers (i.e. staff, patients, families, other departments, etc.). Relays accurate and complete information. Maintains confidentiality.
• Relieves patients/families of stress by taking an active role in maintaining patient satisfaction (i.e. way-finding, quick response to call lights and phones, etc.).
• Responsible for assuring that each unit coordinator, maintaining unit coordinator schedules, implementing new processes as needed, organizing new hire orientation.
• Addresses identified issues in a professional and non-judgmental approach. Demonstrates ability to appropriately respond to and prioritize work.
• Removes medications from the tube system and places in appropriate locked cabinet. Responds appropriately to emergency situations (i.e. Code Blue, Rapid Response Team, fire, Special Alert).
• Performs computer downtime procedures according to unit/TriHealth guidelines. Demonstrates/maintains knowledge of organizational and unit changes.
• Supports organizational and unit changes. Works collaboratively with the charge nurse to assure that proper policies and procedures are followed to meet the needs of the department.
• Acknowledges need for self growth and accountability. Identifies areas for self improvement. Develops and maintains database/spreadsheet systems for tracking staff participation in staff meetings and education.
• Assists educator in printing materials for new employee orientation or other education along with communication necessary. Coordinates management team schedules for successful, timely completion of the performance appraisal and peer review process providing calendar assistance, sign-up sheets, assistance in scheduling meetings, copying forms, filing, etc.
• Maintains proficient knowledge of computer applications specific to unit/job (i.e. maintaining census, accurate scanning of documents). Is knowledgeable of the function/operation of equipment specific to the role on the unit. Provides supply management support.
• Organized and efficient in daily activities.

Working Conditions

• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting
• Lifting 50+ Lbs. - Rarely
• Lifting
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Using Hands - Consistently
• Use of Hands - Consistently
• Color Vision - Occasionally
• Far Visual Acuity - Frequently
• Near Visual Acuity - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello". Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
• Excel: ALWAYS... Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met. Offer patients and guests priority when waiting (lines, elevators). Work on improving quality, safety, and service.
• Respect: ALWAYS... Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: ALWAYS... Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community.