Lead Trainer - Voice & Accent

Travel required up to 25%.

Responsibilities

• Conduct voice and accent training sessions for both new hires and existing employees.
• Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
• Assist employees with English language development and improvement of communication skills.
• Coach new hires during pre‑process and communication training phases.
• Support ongoing development through on‑floor feedback and refresher sessions.
• Calibrate with Quality and Operations teams to promote continuous improvement.
• Customize training content based on individual and team needs.
• Maintain training records, prepare progress reports, and share insights with stakeholders.
• Monitor calls and provide feedback to agents on the floor.
• Stay updated with industry trends and training techniques.
• Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

Requirements

• Excellent command of the English language, both spoken and written.
• Strong knowledge of American or neutral accent (as applicable).
• Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment.
• Proven experience in training delivery, curriculum development, and feedback handling.
• Exceptional presentation, facilitation, and coaching abilities.
• Good interpersonal skills and ability to work effectively with diverse teams.
• Ability to motivate, engage, and coach trainees at various skill levels.
• Experience with Learning Management Systems (LMS), MS Office, and remote training platforms.
• Flexibility to work in US shift timings and adapt to changing schedules.
• Hands‑on experience facilitating training sessions tailored to B2B operational workflows.
• Hands‑on experience training international customers, especially in developing soft skills and techniques for voice/accent neutralization.

Preferred Qualifications

• Certification in Voice and Accent training.
• Exposure to international voice processes.

Benefits

• Competitive compensation.
• Comprehensive benefits package.
• In‑house physician consultations.
• Nutritious food options at the workplace.
• Confidential counseling through an Employee Assistance Program.
• Additional wellness‑focused offerings.
• Robust learning and development programs to continuously upskill employees.

Guidehouse India is a global professional services firm delivering advisory, technology, and managed services to commercial and public sector clients. With locations in Chennai, Trivandrum, and Gurugram, the company emphasizes a people‑first culture, cutting‑edge benefits, and innovative learning opportunities.