Lead/Trainer

About the role

A Lead/Trainer position is available to oversee the daily activities and responsibilities of assigned shift personnel and shift duties within a 24/7/365 traffic operations control room located in Omaha, NE. This position also develops and delivers a comprehensive and innovative training program in support of daily control room operations.

Responsibilities

• Managing and logging traffic incidents in an advanced transportation management system software
• Cooking and dispatching incident response crews to incidents in a safe, timely and efficient manner
• Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.)
• Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status
• Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes
• Coordinating incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination
• Overseeing shift scheduling and compliance with attendance policies in conjunction with senior managers
• Coordinate and track all assigned employee training for initial and recurrent training
• Lead and/or participate in post-incident analysis
• Technical development of initial and recurrent training programs related to Control Room Operations in a traffic operations environment
• Design and implementation of a formal, computer-based multi-level position certification program
• Collaboration with national training program content designers in the development of training materials
• Administrative management of staff training files
• Preparation and delivery of reports on training status and results (report and metric formats) to mid and upper-level management
• Design and implementation of an operations employee performance auditing program
• Implementation of an employee award and recognition program based on successful completion of initial and recurrent training programs
• Training facilitation to include materials development, curriculum design and training delivery
• Other ad-hoc employee proficiency initiatives as assigned by the Program Manager
• Readily assume duties of Control Room Operator when needed to fill staffing shortages

Requirements

• High School + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience
• Ability to work a highly flexible schedule to meet the training needs within a 24/7/365 operation with rotating schedules
• Driver’s license is in good standing

Qualifications

• Previous supervisory experience
• Experience in training program development and administrative management, 2 years minimum
• Competence in MS Office products
• Technical writing skills to include grammar editing and content flow
• Innovative approach to training program design and delivery
• Public speaking and presentation skills
• Time management experience
• Prior experience working in a fast paced, technology infused environment