Lead to cash, Business Process Expert

Responsibilities

• Shape, measure, and continuously improve process elements to deliver business value.
• Partner with the Business Process Owner (BPO) and other Business Process Experts (BPEs) to manage the current process, ensuring proposed changes are aligned to the intended future state.
• Facilitate workshops to gather input, feedback, and socialise recommendations with functions/operating units to refine and finalise process design in partnership with the BPO and other BPEs.
• Collaborate with the BPO to document “to be” processes; support evaluation of “as is” processes, identifying bottle necks, inefficiencies, and duplication.
• Drive decisions through relevant governance forums, ensuring decisions are communicated to stakeholders in a timely manner.
• Align designs with programme timelines and milestones, ensuring coordination with other functional areas and interdependent programmes.
• Support the Functional Leader in evaluating the preparedness of their functional area for programme delivery, identifying any gaps and proposing solutions.
• Support the business change team in understanding people implications for the change and defining and delivering relevant interventions to create conditions for successful adoption.
• Create appropriate documentation for new processes; partner with Training & Adoption team to develop appropriate training/upskilling for colleagues to support adoption and benefit realisation.
• Partner with the Business Continuity Manager to establish and manage interim operating states to support business continuity during the change.
• Collaborate with operational teams to design and implement interim processes, ensuring minimal disruption to existing operations.
• Ensure that plans are in place to transition from interim states to permanent processes in a sustainable way.
• Foster effective relationships with stakeholders, ensuring alignment and collaboration.
• Communicate effectively, adapting messaging for different audiences to ensure clarity and engagement in the programme objectives.
• Champion the interest of the process vision, ensuring priorities are reflected in programme decision-making and feedback loops are effective.

Requirements

Experience working in complex, global organisations, ideally within Consumer Health, or FMCG sectors.

Strong analytical skills; ability to analyse complex processes, understand workflow patterns, and identify inefficiencies.

Knowledge of process modelling software, data analysis tools, and familiarity with automation technologies is essential.

Project Management Skills: Ability to plan, manage, and execute process improvement initiatives.

Inspiring and motivating – strong leader with the power to inspire, energize, and motivate their team to work together to achieve shared goals.

Building strong relationships – skilled at developing ability to build strong collaborative team connections relationships with their team.

Making informed decisions – Evaluates challenges Considering problems and challenges from multiple different perspectives, analyse potential outcomes, takes calculated risks, and make decisions that drive help propel the organization forward.

Navigating and driving change –identifying the need for change, executing structured change management strategies, guiding teams through managing periods of uncertainty and disruption, and ensuring operational maintaining stability and continuity throughout the transformation.