Business Cash Management Specialist

About the role

The Business Cash Management Specialist plays a crucial role in supporting the Credit Union’s commercial deposit and treasury management services. This position focuses on providing high-level internal support to the Commercial Lending and Business Development teams, ensuring the seamless implementation, maintenance, and troubleshooting of cash management products.

Responsibilities

• Execute day-to-day business banking functions for cash management services, including Remote Deposit Capture (RDC), ACH processing, Wire Transfers, Merchant Services, Payroll Services, etc.
• Perform regular reviews and audits of business transactions to ensure accuracy, compliance, and fraud mitigation.
• Maintain business procedures related to business products, account opening, and other resources.
• Maintain high standards of data integrity and operational precision across all business banking platforms.
• Prepare comprehensive reports and presentations detailing business banking performance and portfolio health, including any revenue share from third-party relationships and any cash management offerings.
• Proactively identify operational bottlenecks and recommend process enhancements to improve efficiency.
• Monitor and report on competitor rates, fee structures, and program offerings to ensure the credit union remains competitive in the local market.
• Serve as the primary internal resource for complex business banking inquiries.
• Provide ongoing training and technical support to Member Experience staff to empower them in assisting business members.
• Aid in developing and maintaining high-value business deposit relationships through expert service and product knowledge.
• Assist in contributing to department & organizational projects aimed at upgrading systems or improving business service workflows.
• Ensure all cash management activities adhere to internal policies as well as state and federal regulations.
• Work closely with third-party service providers for certain cash management products and services to ensure proper oversight and management.
• Oversee documentation requests for both internal and 3rd party annual audit and regulatory reviews; responsibility includes attendance at exit meetings and review of written reports provided to Internal Audit or Compliance Officer.
• Cross-sell additional products and services to business deposit clients to maximize their relationship with the credit union.
• Serve as the primary point of contact and subject matter expert for all reporting requirements, translating complex Business Services data into actionable insights for senior leadership and the business services team.
• Other duties as assigned.

Requirements

• Three to five years of related experience and thorough knowledge of banking business products, services, policies, and procedures are required.
• Deep understanding of ACH regulations, NACHA rules, and wire transfer protocols.
• Advanced knowledge of applicable policies and procedures including ethics and customer confidentiality and regulations; including Regulation E, Regulation J, and National Automated Clearinghouse Association (NACHA) operating rules.
• Must have a valid driver's license and a good driving record with a minimum of two years of driving experience.

Skills

• Bachelor's degree required or an equivalent combination of education and experience.
• Proficiency with Microsoft Office including Excel, and the ability to learn the core system (Fiserv DNA) and other related software.
• Experience with cash management and treasury management systems.
• Knowledge of ACH regulations, NACHA rules, and wire transfer protocols.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent interpersonal, analytical, verbal & written communication skills; must have outstanding member service skills.
• Ability to understand and communicate products, services, and regulations.

Qualifications

• Must have a valid driver's license and a good driving record with a minimum of two years of driving experience.