Lead Textiles Technician

Prism Specialties specializes in the restoration of electronics, art, textiles, and documents for residential and commercial insurance claims. Our teams specialize in recovery solutions for major disasters related to fire, water, lightning, and vandalism. We provide high-quality, cost-effective “hands-on” restoration services with appropriate turnaround times that contractors, claims professionals, and homeowners require.

About the role

A Lead Textile Restoration Technician performs hands-on restoration of textiles (garments, soft goods, and related contents) affected by fire, water, or other losses. You will lead and train apprentices, manage packouts and deliveries, maintain professional customer relations, and assist with other restoration tasks as needed.

Responsibilities

• Perform hands-on restoration of textiles affected by fire, water, or other losses
• Lead and train apprentices on proper textile handling, cleaning, and restoration techniques
• Lead packouts and deliveries of contents
• Maintain professional customer relations on job sites and during client interactions
• Assist with other restoration work (art, electronics, or related tasks) as needed
• Use company systems for inventory and warehouse management
• Accurately document work and protect customer information
• Gain experience across textiles, electronics, art, and packouts as the business grows
• Follow all company safety policies and the employee handbook
• Report to work on time and be available for occasional after-hours, weekend, or overtime work
• Attend staff meetings and participate in ongoing training
• Cooperate with supervisors and teammates to complete assigned duties
• Maintain high quality standards and a customer-service-focused attitude
• Properly operate and care for company vehicles and equipment
• Travel overnight when required

Requirements

• Ability to communicate effectively in oral and written English
• Ability to lift a minimum of 75 pounds repeatedly
• Comfortable working in non-climate controlled conditions and post-peril (fire, floods, etc.) environments
• Valid driver's license with a clean driving record and able to drive box truck
• Must be able to pass a drug screening and background check

Benefits

• 401(k)
• Bonus based on performance
• Paid time off

Pay

Competitive hourly rate based on experience.

Schedule

This position is full-time with hours that vary based on job volume.