Lead Testing Services Proctor/ Test Administrator

Major Responsibilities

• Handle off site testing administration.
• Coordinate testing administration with career development programs in need of testing certification credentialing for community agencies for Lake County, IN.
• Perform testing center updates.
• Proctor virtual requests as needed.
• Perform systems checks for proctor stations and third-party vendor platforms.
• Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures.
• Aid in occasional off-site testing as needed.
• Complete all required high-stakes exam proctor training and stay current with exam protocol changes.
• Aid in testing center staff training.
• Provide limited hardware and software troubleshooting, including calls to testing company technical support services when problems arise.
• Maintain accurate records of all assessment services provided and provide this information to appropriate college offices on a timely basis.
• Adjust testing procedures for individuals according to documentation by the Special Needs Counselor prior to testing sessions.
• Afford assistance in organizing and scheduling Center activity.
• Respond to customer questions and concerns.
• Maintain a thorough knowledge of testing center exams, materials, activities, policies, and procedures.
• Maintain a clean, organized, fully stocked with supplies assessment and certification center at all times.
• Participate in major campus events such as, but not limited to, the commencement ceremony.

Requirements

• Associates degree, or ½ years relevant work experiences.
• Must be 21 years of age or older.
• Strong organizational skills, ability to manage and coordinator multiple tasks.
• One to two years of excellent communication and customer service experience.
• Proficient in Microsoft Office and able to learn new software.
• Demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and customers in which every individual feels respected and valued.

Qualifications

• Must have the ability and willingness to travel to all Lake County campus locations/ sites of East Chicago, Gary, and Crown Point, as well as external agencies as directed by manager.

Skills

• Ability to handle off site testing administration.
• Excellent communication and customer service skills.
• Organizational and multitasking abilities.
• Microsoft Office proficiency.
• Ability to troubleshoot hardware and software issues.
• Knowledge of testing center policies, procedures, materials, and available assessments and certifications offered.

Benefits

• Health & Wellness: Multiple medical plan options paired with a Health Savings Account with a generous employer contribution; dental plan with no-cost preventive services and coverage for orthodontia; vision plan with low-cost exams and allowances for glasses or contact lenses; Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources; wellness program with opportunities to earn $250 in Wellness Rewards; Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
• Retirement & Financial Security: 10% employer retirement contribution, fully vested after two years; basic life insurance equal to annual salary paid by the College, with optional supplemental coverage; short-term and long-term disability benefits; Educational Benefits Fee remission for employees, spouses, and dependent children; tuition assistance for undergraduate, graduate, and doctoral programs; Paid professional development opportunities.
• Work‑Life Balance: Generous paid time off, including vacation, sick leave, holidays, and winter recess; flexible work arrangements where available; Paid childbirth recovery leave (8 weeks); Paid parental leave (4 weeks).
• Additional Perks: Eligibility for Public Service Loan Forgiveness; additional discounts on gym memberships, transportation, and various retail services.

Pay

$15-$17/hr.

Schedule

Location: Gary with some regional travel required.