Lead Teller - Tutwiler
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This role is based in Birmingham, AL. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
About the role
As a Lead Teller within PNC's Retail Banking organization, you will coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
- Process a variety of customer interactions and educate customers on alternatives available for their financial interactions.
- Identify banking opportunities during customer interactions and make appropriate referrals.
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Assist the Branch Manager in performance management and new hire selection processes.
- Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
- Adhere to all policies and procedures, demonstrating sound judgment within established limits.
PNC employees are expected to be customer-focused, knowledgeable of practices that align customer needs and satisfaction as primary considerations, and able to assess and manage risks effectively.
Responsibilities
- Coach, mentor, and lead tellers in clear communication, transaction handling, and problem resolution.
- Identify opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
- Support the Branch Manager in maintaining daily branch operations and performance standards.
Requirements
- Typically requires 1+ years of related experience.
- No university/college degree required; a high school diploma or GED is acceptable.
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Preferred Skills
- Accountability
- Banking knowledge
- Client loyalty and customer experience (CX)
- Customer service
- Identifying opportunities
- Leveraging technology
- Proactive sales
Competencies
- Accuracy and attention to detail
- Addressing customer needs
- Coaching others
- Digital awareness
- Effective communications
- Fraud detection and prevention
- Managing multiple priorities
- Matrix management
- Problem solving
- Understanding customer needs
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future, depending on eligibility. Options for full-time employees include:
- Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully-paid programs.
- A robust wellness program with financial incentives.
- Paid time off, including:
- Maternity and/or parental leave.
- Up to 11 paid holidays each year.
- 9 occasional absence days each year (unless otherwise required by law).
- Between 15 to 25 vacation days each year, depending on career level and years of service.
Benefits for part-time employees are also available. For more details, visit pncthrive.com.