PT Airline Lead Agent, Cross-Utilized

Essential Duties And Responsibilities

• Plan, organize, direct, and participate in CSA/GOA operations for both contracted commercial flights and charter aircraft.
• CSA/GOA operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.
• Directs and trains assigned CSA/GOA Services Agents. Training includes new employee training and ongoing in-service training, including monthly compliance and yearly safety training.
• Maintain the required training records.
• Implements departmental policy as directed for CSA/GOA Services operations.
• Advises the Manager/Supervisor on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
• Covers CSA/GOA Services activities with air carrier personnel, station managers, and Transportation Security Administration (TSA) representatives as required for assigned shifts.
• Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft.
• Ensures ground equipment is maintained in good working order at all times.
• Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed.
• Attends regular and as-needed meetings.
• Maintains emergency checklists and supplies.
• As required, prepares and submits verbal and written reports on ground service activities and Agents.
• Updates Multi-User Flight Information Display System (MUFIDS) as required.
• Coordinates communications between the Airport, airline dispatch personnel, and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release, and weather packages.
• Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, ordering supplies, and other similar duties.
• Available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
• Performs other duties as assigned by the manager.

Competency/Behavioral Requirements

• Direct and participate in the work of daily CSA/GOA Services activities;
• Prepare timely written and verbal reports, training demonstrations, etc.;
• Follow oral and written instructions;
• Communicate effectively both verbally and in writing;
• Deal effectively and courteously with co-workers and customers;
• Exercise sound, independent judgment;
• Analyze situations and problems with a results-oriented focus;
• Resolve conflict effectively;
• Identify and evaluate solutions and effectively implement determined action;
• Approach problem-solving creatively and with a team orientation;
• Present an overall professional image;
• Perform the essential functions of the job without posing a threat to the health and safety of others;
• Model and promote acceptance and respect for differences among employees;
• Perform effectively as a team member in carrying out the TDA stated mission and philosophy and the TDA client's goals and objectives.

Physical Demands

• Bend, squat, kneel, walk, climb, reach from ground level to overhead;
• Ability to grip objects;
• Able to push, pull, lift, and carry heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt;
• Able to ascend to a height of 40 feet for deicing aircraft;
• Able to respond to audio transmitted information or alarms;
• Able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights;
• Subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night;
• Subject to exposure to disease due to aircraft lavatory work.

Work Environment

• Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen;
• Subject to a variety of mechanical, electrical, chemical, toxic waste, and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel, etc.;
• Subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night;
• Subject to possible exposure to disease due to aircraft lavatory work.

Miscellaneous Requirements And Qualifications

• Requires 1-year experience in the aviation industry.
• At least six months of experience must be equivalent to that of an airline service agent, including ticketing and ramp services support.
• Must receive initial/advanced CSA/GOA Services training required by the individual airlines within the probationary period.
• Thorough working knowledge of the aircraft used at the station.
• Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services, and general procedures for passenger processing and baggage transfers.
• Licenses/Certifications: Must possess a valid Driver's License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: Deicing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.