PT Airline Lead Agent, Cross-Utilized

Essential Duties And Responsibilities

• Plan, organize, direct, and participate in CSA/GOA operations for contracted commercial flights and charter aircraft.
• Include passenger check-in, security screening, baggage transfers, aircraft deicing, cleaning, lavatory services, and aircraft power unit hookups.
• Direct and train assigned CSA/GOA Services Agents, including new employee training and ongoing in-service training.
• Maintain required training records.
• Implement departmental policy as directed for CSA/GOA Services operations.
• Advises the Manager/Supervisor on policy issues and develops more efficient methods of operations as needed.
• Coordinate CSA/GOA Services activities with air carrier personnel, station managers, and TSA representatives as required.
• Operate and train in various types of ground equipment, ensuring they are in good working order.
• Ensure compliance with FAA and TSA security regulations, airline rules, and procedures.
• Prepare and submit verbal and written reports on ground service activities and Agents.
• Update Multi-User Flight Information Display System (MUFIDS) as required.
• Coordinate communications between the Airport, airline dispatch personnel, and flight captains.
• Handle other business-related responsibilities involving billing, payment data correction, supply ordering, and similar duties.
• Work varied hours, including swing and graveyard shifts, weekends, and holidays.
• Perform other duties as assigned by the manager.

Competency/Behavioral Requirements

• Direct and participate in the work of daily CSA/GOA Services activities.
• Prepare timely written and verbal reports, training demonstrations, etc.
• Follow oral and written instructions.
• Communicate effectively both verbally and in writing.
• Deal effectively and courteously with co-workers and customers.
• Exercise sound, independent judgment.
• Analyze situations and problems with a results-oriented focus.
• Resolve conflict effectively.
• Identify and evaluate solutions and effectively implement determined action.
• Approach problem-solving creatively and with a team orientation.
• Present an overall professional image.
• Perform the essential functions of the job without posing a threat to the health and safety of others.
• Model and promote acceptance and respect for differences among employees.
• Perform effectively as a team member in carrying out the TDA stated mission and philosophy and the TDA client's goals and objectives.

Physical Demands

• Bend, squat, kneel, walk, climb, reach from ground level to overhead.
• Grip objects.
• Push, pull, lift, and carry heavy objects (up to 75 pounds).
• Ascend to a height of 40 feet for deicing aircraft.
• Respond to audio transmitted information or alarms.
• Distinguish color for aircraft wingtip lights and aircraft instrument panel lights.
• Subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night.
• Exposed to disease due to aircraft lavatory work.

Safety Requirements

• Must successfully pass a background investigation with a fingerprint-based criminal records check by Title 14, Code of Federal Regulations, Part 1542, and Airport Security.
• Safety-sensitive employees must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40.