Sales Lead, PT

Sales and Service

Ensure personal sales and productivity goals are met.

Demonstrate the ability to style a diverse group of customers with eyewear and accessories.

Prioritize and multi-task various in-store responsibilities, while being attentive to customers.

Exhibit a professional and fashion-forward image while representing the brand.

Contribute to the upkeep of the shop’s brand image by maintaining visual presentation standards.

Keep current on fashion, market trends and product knowledge.

Provide merchandise and customer feedback to shop management.

Minimize loss by following all loss prevention procedures.

Principle Accountabilities

• Supervisory - 50%
• Maintain a consistent sales floor presence, interacting with customers and associates to ensure the best service is provided through effective floor supervision.
• Coaching and developing sales associates to ensure high-level of performance and productivity.
• Foster a diverse team environment and demonstrate a flexible leadership style when interacting and managing employees with varying skills and responsibilities.

• Sales and Service - 50%
• Ensure personal sales and productivity goals are met.
• Stylistically serve a diverse range of customers with eyewear and accessories.
• Prioritize and multitask various in-store responsibilities, while being attentive to customers.
• Present a professional and fashion-forward image while representing the brand.
• Contribute to the upkeep of the shop's brand image by maintaining visual presentation standards.
• Stay updated on fashion, market trends, and product knowledge.
• Offer merchandise and customer feedback to shop management.
• Reduce losses by adhering to all loss prevention procedures.

Key Working Relationships

• Shop Manager
• Assistant Shop Manager
• Sales Leads
• Sales Associates

Required Skills & Experience

• High School graduate or equivalent
• Minimum 1 year of experience in fashion sales and supervisory leadership
• Deliver a personalized customer experience
• Perform basic math functions with the ability to use a calculator
• Computer Skills (MS Word, Excel and Outlook preferred)
• Flexibility to work nights, weekends, store openings and closings according to the needs of the business
• Able to work effectively and cooperatively with coworkers
• Able to adapt and multitask in a fast-changing environment
• Able to communicate, both written and verbal, and have strong listening skills

Travel Requirements

• 0%

Physical Requirements

• This position is based in a retail shop environment.
• Requires standing and walking up to 8 hours per shift.
• Flexibility to work nights, weekends, shop openings and closings according to the needs of the business for an average of 0-28 hours per week.
• Requires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage.
• May be required to climb ladder or stepstool in order to stock and/or acquire merchandise for sale.
• Required to lift items weighing 5 to 25 lbs regularly.
• In certain circumstances, weights may be higher.
• Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others.