Lead Teller Pay Starting at HR+ DOE

About the role

North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it's our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn't publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities.

Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.

Responsibilities

• Responsible for the coordination of the fixed activities of the Branch.
• Performs office and administrative duties, resolves problems and actively cross-sells bank products and services.
• Supports and demonstrates the customer service standards set by North Shore Bank.
• Acts in a supervisory capacity in the absence of the Branch Manager.
• Disseminates all operational changes/updates to branch personnel through staff meetings.
• Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions.
• Ensures adherence to NSB customer service standards with both internal and external customers.
• Answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
• Handles complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and solves problems.

Qualifications

• Lead Teller positions may be assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support.