Lead Teller PAY Starting AT HR+ DOE
Summary
Responsible for the coordination of the fixed activities of the Branch. Performs office and administrative duties, resolves problems and actively cross-sells bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank. Acts in a supervisory capacity in the absence of the Branch Manager.
Essential Duties and Responsibilities
- Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions.
- Ensures adherence to NSB customer service standards with both internal and external customers.
- Answers questions from prospects or customers and maintains good customer relations; direct customers to proper employees for answers to more complex problems and inquiries.
- Handles complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and solves issues.
Job Requirements
Minimum Education Level: High School Diploma/GED
Training: High School Diploma/GED Equivalent
Qualifications
Duration: Not specified
Shift: Unspecified
Hours per week: 40
Benefits
North Shore Bank offers a work culture that has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn't publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities.
Pay
PAY STARTING AT $19/HR+ DOE