Lead Teller Pay Starting at DOE

Summary

Responsible for the coordination of the fixed activities of the Branch. Performs office and administrative duties, resolves problems and actively cross-sells bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank. Acts in a supervisory capacity in the absence of the Branch Manager.

Essential Duties and Responsibilities

• Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions.
• Ensures adherence to NSB customer service standards with both internal and external customers.
• Answers questions from prospects or customers and maintains good customer relations; direct customers to proper employees for answers to more complex problems and inquiries.
• Handles complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and solves customer's issues.

Job Requirements

Minimum Education Level: High School Diploma/GED
Training: High School Diploma/GED Equivalent

Qualifications

None specified

Skills

Customer Service, Problem Solving, Cross-Selling, Administrative Duties, Customer Relations, Bank Policy Knowledge

Benefits

N/A

Pay

Starting at DOE

Schedule

Unspecified

Location

1500 Appleton Rd, Menasha, Wisconsin