Lead Teller Pay Starting at DOE

Summary

North Shore Bank is dedicated to helping families thrive, businesses grow, and communities flourish. As a mutual company with offices throughout eastern Wisconsin and northern Illinois, we focus on high‑touch service for customers and employees while supporting local communities. This full‑time, regular position is located at 1100 W Northland Ave, Appleton, Wisconsin.

The Lead Teller is responsible for coordinating the fixed activities of the branch, performing office and administrative duties, resolving problems, and actively cross‑selling bank products and services. The role supports and demonstrates North Shore Bank’s customer service standards and acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers, supporting multiple branch locations.

Responsibilities

• Coordinate operational changes and updates with the Branch Manager and disseminate them to branch personnel through staff meetings.
• Serve customers in a professional, courteous, and efficient manner, handling all teller functions promptly.
• Ensure adherence to North Shore Bank’s customer service standards for both internal and external customers.
• Answer questions from prospects or customers, maintain good customer relations, and direct customers to appropriate employees for more complex issues.
• Handle complex and non‑routine inquiries from tellers and customers regarding bank policy and operating procedures; research and resolve issues as needed.
• Perform additional duties as specified by the manager to operate efficiently and effectively.

Pay

Starting at $19+ per hour, dependent on experience (DOE).