Lead Teller Pay Starting at DOE

About the role

Responsible for the coordination of the fixed activities of the Branch. Performs office and administrative duties, resolves problems and actively cross-sells bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank. Acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support.

Responsibilities

• In coordination with the Branch Manager, disseminates all operational changes/updates to branch personnel through staff meetings.
• Serves customers in a professional, courteous, efficient manner through prompt handling of all teller functions.
• Ensures adherence to NSB customer service standards with both internal and external customers.
• Answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
• Handles complex and non‑routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and solves issues.

Pay

Pay starting at $19+ DOE.