Lead Teller
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This full-time role is based in Kingman, AZ at 3320 N Stockton Hill Rd, Kingman, AZ 86409. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
About the Role
Coaches, mentors, and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions. Identifies banking opportunities during customer interactions and makes appropriate referrals.
- Coaches, mentors, and leads tellers in identifying opportunities through meaningful conversations with customers and making appropriate referrals to branch staff.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Demonstrates clear communication skills, transaction handling, and problem resolution processes.
- Assists the Branch Manager in performance management and new hire selection processes.
- Ensures adherence to all policies and procedures, demonstrating sound judgment within established limits.
- Oversees teller and branch daily operations and maintenance transactions to ensure efficiency and accuracy.
PNC employees take pride in our reputation and are expected to be:
- Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, able to leverage that information in creating customized customer solutions.
- Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
Requirements
- Typically requires 1+ years of related experience.
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
- No university/college degree, high school diploma, or GED required, but related experience or product knowledge is necessary.
Preferred Skills
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
Competencies
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Coaching Others
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full-time employees include:
- Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select programs fully paid.
- A robust wellness program with financial incentives.
Paid time off includes:
- Maternity and/or parental leave.
- Up to 11 paid holidays each year.
- 9 occasional absence days each year, unless otherwise required by law.
- Between 15 to 25 vacation days each year, depending on career level and years of service.