Lead Teller
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and work together to foster an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. This in-office role is based in Solon, OH, and PNC encourages candidates to connect with their recruiter and hiring manager to understand workplace expectations.
About the role
As a Lead Teller within PNC's Retail Branch organization, you will coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Responsibilities
- Process a variety of customer interactions and educate customers on available financial alternatives.
- Identify banking opportunities during customer interactions and make appropriate referrals.
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Demonstrate clear communication skills, transaction handling, and problem resolution processes.
- Assist the Branch Manager in performance management and new hire selection processes.
- Ensure adherence to all policies and procedures, demonstrating sound judgment within established limits.
- Oversee teller and branch daily operations and maintenance transactions to ensure efficiency and accuracy.
PNC employees are expected to be customer-focused, knowledgeable of practices that align customer needs with business decisions, and capable of managing risk in accordance with PNC’s Enterprise Risk Management Framework.
Requirements
- 1+ years of related experience (roles at this level typically do not require a university/college degree).
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Preferred Skills
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
Competencies
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Coaching Others
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
Pay
Base Salary: $37,500.00 – $62,500.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible, with payment based on company, business, and/or individual performance.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future, depending on eligibility. Options for full-time employees include:
- Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- A robust wellness program with financial incentives.
- Paid time off, including:
- Maternity and/or parental leave.
- Up to 11 paid holidays each year.
- 9 occasional absence days each year (unless otherwise required by law).
- Between 15 to 25 vacation days each year, depending on career level and years of service.
Note: PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.