Lead Teller

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This in-office role is based in Emmitsburg, MD. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

About the role

As a Lead Teller within PNC's Retail Branch organization, you will coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.

Responsibilities

• Process a variety of customer interactions and educate customers on alternatives available for their financial needs.
• Identify banking opportunities during customer interactions and make appropriate referrals.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Demonstrate clear communication skills, transaction handling, and problem resolution processes.
• Assist the Branch Manager in performance management and new hire selection processes.
• Ensure adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Oversee teller and branch daily operations and maintenance transactions to ensure efficiency and accuracy.

Requirements

PNC Employees are expected to uphold the following values and practices:

• Customer Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk: Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

Qualifications

• Typically requires 1+ years of related experience.
• No university/college degree required; a high school diploma or GED is acceptable.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Skills

Preferred Skills:

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies:

• Accuracy and Attention to Detail
• Addressing Customer Needs
• Coaching Others
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Pay

Base Salary: $41,250.00 – $68,750.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.

Paid time off includes:

• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 to 25 vacation days each year, depending on career level and years of service.