Lead Technician

About the Role

TransCore (TRN), a subsidiary of ST Engineering, is seeking a Lead Technician to join our team in Houston, Texas. The Lead Technician performs on-site or in-house servicing, repair, and/or installation of customer equipment. This role includes field support such as installation, troubleshooting, and repair of electronic equipment and wiring, installation and configuration of component systems/firmware (including upgrades, modifications, and programming), preventive maintenance actions, and documentation. The Lead Technician assists the manager with field problem-solving and distribution of parts and information to field technicians.

Responsibilities

• Installation, preventive, and corrective maintenance of equipment including Microsoft Windows and Linux-based hardware, video surveillance and detection equipment, radar/LIDAR/magnetic detection equipment, network communications equipment, and/or fiber optic/Wi-Fi/radio equipment.
• Complete reports, logs, and perform shift-to-shift communications in accordance with established policies, procedures, and local practices.
• Respond to corrective maintenance requests or alarms within an acceptable time frame.
• Restore equipment to operational status as quickly as possible.
• Maintenance of spare equipment and parts following established guidelines.
• Recommend preventative maintenance actions and programs.
• May recommend and develop local administrative practices.
• Make recommendations regarding the application or utilization of the system and its components.
• Complete paperwork accurately and in a timely manner.
• Lead and train technicians.

Requirements

• High school diploma or general education degree (GED) strongly preferred.
• Minimum of 8 years of related experience.
• Must maintain a driver’s license in good standing as verified by TransCore.
• Must be comfortable working at heights that could exceed 50 ft.
• Proven expertise in a leadership or supervisory role.
• Advanced troubleshooting and repair skills for hardware, software, and network systems.
• Expertise in networking protocols (TCP/IP), system integrations, and diagnostics.
• Exceptional organizational and project management skills.
• Excellent verbal and written communication skills.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently required to stand, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear.
• Occasionally required to walk and climb or balance.
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Frequently exposed to moving mechanical parts, outside weather conditions, and moving traffic.

TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.