LEAD TECHNICIAN

About the role

The Lead Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This position involves overseeing the day-to-day operations on job sites, ensuring that all work is conducted safely, efficiently, and to the highest quality standards. The Lead Technician maintains a professional image, adheres to Standard Operating Procedures (SOPs), and provides excellent customer service.

Responsibilities

• Supervise a team of technicians to oversee job projects from start to finish, ensuring tasks are completed according to plan and within the designated time frame.
• Ensure the team strictly follows SOPs, maintaining safety, quality, and a professional image on all job sites.
• Conduct clean, safe, and precise demolition using hand and power tools with minimal disruption to the property.
• Document drying progress using state-of-the-art moisture meters, ensuring accurate and thorough records of moisture levels and drying effectiveness.
• Communicate with the In-Home Sales Specialist to report additional services needed that were not captured on the initial job ticket.
• Drive a company vehicle to and from job sites, adhering to all state traffic laws and company policies.
• Complete all applicable compliance tasks in DASH on a daily basis to ensure work complies with industry standards and company policies.
• Maintain strong attention to detail to ensure customers receive excellent service.

Requirements

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screening.
• Strong customer service skills with a desire to help people in difficult situations.
• Ability to participate in an on-call rotation.
• Strong work ethic with a commitment to learning, continuous improvement, and personal growth.
• Positive attitude with a willingness to support others and contribute to a team environment.

Qualifications

• Working knowledge or 1–2 years of experience in construction, plumbing, water mitigation, carpentry, or related fields strongly preferred.
• IICRC certification is a plus, but not required.

Physical Requirements

• Ability to lift, carry, and move 50 pounds or more regularly.
• Ability to stand, walk, bend, kneel, and crouch for extended periods.
• Comfortable working in environments with water, moisture, dust, and debris.
• Ability to work in confined spaces and varying temperatures.
• Capable of operating tools, equipment, and machinery safely.
• Ability to wear personal protective equipment (PPE) as required.

Benefits

• Medical, Dental, and Vision coverage (4 medical plan options, including one company-paid medical plan).
• Company-paid life insurance.
• Company-paid short-term and long-term disability coverage.
• 401(k) with generous company match.
• Paid vacation, sick time, and holidays.
• Weekly pay.
• Base salary plus commission opportunities.

Culture

We take pride in building a team-oriented, high-performance culture where employees support one another and take ownership of their work. We value professionalism, accountability, and continuous improvement, while also recognizing and rewarding hard work. Our goal is to create an environment where every team member feels valued, empowered, and motivated to deliver exceptional service to our customers.