Lead Technical Architect – Salesforce Platform

About the role

The Lead Technical Architect, Salesforce Platform at Marsh McLennan Agency drives the technical strategy and architecture for the Salesforce ecosystem, ensuring scalability, security, and sustainability. Reporting to the Platform Leadership, this role involves shaping the technical roadmap, guiding solution design, and overseeing the implementation of Salesforce solutions across various cloud services.

Responsibilities

• Provide hands-on technical leadership and architecture direction for the Salesforce platform.
• Partner with business stakeholders, platform leadership, administrators, developers, and enterprise technology teams to design scalable, secure, and sustainable Salesforce solutions.
• Guide the technical standards, design patterns, and governance of the Salesforce platform.
• Support DevOps and release management practices to ensure efficient and effective delivery of Salesforce solutions.
• Identify and address technical debt, assess platform risk, and prioritize modernization activities.
• Communicate technical tradeoffs to non-technical stakeholders and manage stakeholder relationships effectively.

Requirements

• Significant experience as a Salesforce Technical Architect or Lead Salesforce Architect in a complex enterprise environment.
• Strong hands-on knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Salesforce platform architecture.
• Experience translating business needs into scalable Salesforce solutions across configuration, Flow, Apex, Lightning Web Components, data model, security, reporting, and integrations.
• Demonstrated ability to define and govern Salesforce architecture standards, design patterns, naming conventions, release standards, and documentation expectations.
• Experience guiding Salesforce administrators, developers, consultants, vendors, and distributed delivery teams.
• Strong understanding of Salesforce security, sharing model, profiles, permission sets, roles, data quality, and platform performance considerations.
• Experience designing integrations between Salesforce and enterprise systems using APIs, middleware, event-driven patterns, or integration platforms such as MuleSoft.
• Experience with Salesforce DevOps tools such as Flosum, Copado, Gearset, Azure DevOps, Jira, or similar platforms.
• Experience in insurance, brokerage, financial services, or regulated enterprise environments.
• Familiarity with Agile, Kanban, DevOps practices, SDLC governance, and enterprise change management.
• Experience working with onshore, offshore, nearshore, and vendor delivery models.
• Experience supporting workflow modernization, document management, portals, data standardization, or business process automation.

Qualifications

• Significant experience as a Salesforce Technical Architect or Lead Salesforce Architect in a complex enterprise environment.
• Strong hands-on knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Salesforce platform architecture.
• Experience translating business needs into scalable Salesforce solutions across configuration, Flow, Apex, Lightning Web Components, data model, security, reporting, and integrations.
• Demonstrated ability to define and govern Salesforce architecture standards, design patterns, naming conventions, release standards, and documentation expectations.
• Experience guiding Salesforce administrators, developers, consultants, vendors, and distributed delivery teams.
• Strong understanding of Salesforce security, sharing model, profiles, permission sets, roles, data quality, and platform performance considerations.
• Experience designing integrations between Salesforce and enterprise systems using APIs, middleware, event-driven patterns, or integration platforms such as MuleSoft.
• Experience with Salesforce DevOps tools such as Flosum, Copado, Gearset, Azure DevOps, Jira, or similar platforms.
• Experience in insurance, brokerage, financial services, or regulated enterprise environments.
• Familiarity with Agile, Kanban, DevOps practices, SDLC governance, and enterprise change management.
• Experience working with onshore, offshore, nearshore, and vendor delivery models.
• Experience supporting workflow modernization, document management, portals, data standardization, or business process automation.

Skills

• Significant experience as a Salesforce Technical Architect or Lead Salesforce Architect in a complex enterprise environment.
• Strong hands-on knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Salesforce platform architecture.
• Experience translating business needs into scalable Salesforce solutions across configuration, Flow, Apex, Lightning Web Components, data model, security, reporting, and integrations.
• Demonstrated ability to define and govern Salesforce architecture standards, design patterns, naming conventions, release standards, and documentation expectations.
• Experience guiding Salesforce administrators, developers, consultants, vendors, and distributed delivery teams.
• Strong understanding of Salesforce security, sharing model, profiles, permission sets, roles, data quality, and platform performance considerations.
• Experience designing integrations between Salesforce and enterprise systems using APIs, middleware, event-driven patterns, or integration platforms such as MuleSoft.
• Experience with Salesforce DevOps tools such as Flosum, Copado, Gearset, Azure DevOps, Jira, or similar platforms.
• Experience in insurance, brokerage, financial services, or regulated enterprise environments.
• Familiarity with Agile, Kanban, DevOps practices, SDLC governance, and enterprise change management.
• Experience working with onshore, offshore, nearshore, and vendor delivery models.
• Experience supporting workflow modernization, document management, portals, data standardization, or business process automation.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Remote work.
• Charitable contribution match programs.
• Stock purchase opportunities.

Pay

The applicable base salary range for this role is $124,700 to $218,200. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis.

Schedule

This role offers a flexible schedule to accommodate remote work and personal commitments.