Lead Tech / Crew Chief

About the role

This position involves disaster restoration tasks including work order retrieval, equipment loading, job completion, customer interaction, and issue resolution. The role requires adherence to company processes and carrier standards, maintaining quality control, and managing technicians.

Responsibilities

• Retrieves work orders and loads appropriate equipment and supplies onto the truck for each job.
• Arrives at the work site promptly and completes assigned jobs according to company processes and carrier standards.
• Maintains quality control and manages technicians assigned to the job.
• Daily monitors active jobs for both residential and commercial customers with a sense of urgency.
• Explains processes and next steps to resolution to customers in person using printed materials as a guide.
• Interacts with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• Completes sketch and scope sheets for estimates, enters drying records using mobile software.
• Inspects jobs upon completion and obtains customer signatures for approval, and requests payments when necessary.
• Solves customer issues and communicates job activities with key company staff.
• Prepares and reviews documentation, including notes, photos, and documents signed by customers, to facilitate reimbursement from insurance companies.
• May train new technicians or key operational team members.
• Ensures compliance with safety standards during all active jobs.

Requirements

• Knowledge of disaster restoration industry.
• Valid Drivers’ License and satisfactory driving record.
• Strong verbal and written communication skills.
• Ability to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Read and follow product label usage instructions.
• High school graduate or equivalent.

Qualifications

• High school graduate or equivalent.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Role models customer service expectations with home owners, adjusters, vendors, etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Skills

• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Benefits

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.

Skills

• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Qualifications

• High school graduate or equivalent.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Role models customer service expectations with home owners, adjusters, vendors, etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Requirements

• Knowledge of disaster restoration industry.
• Valid Drivers’ License and satisfactory driving record.
• Strong verbal and written communication skills.
• Ability to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Read and follow product label usage instructions.
• High school graduate or equivalent.

Qualifications

• High school graduate or equivalent.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Role models customer service expectations with home owners, adjusters, vendors, etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Skills

• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Qualifications

• High school graduate or equivalent.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Role models customer service expectations with home owners, adjusters, vendors, etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Requirements

• Knowledge of disaster restoration industry.
• Valid Drivers’ License and satisfactory driving record.
• Strong verbal and written communication skills.
• Ability to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Read and follow product label usage instructions.
• High school graduate or equivalent.

Qualifications

• High school graduate or equivalent.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Role models customer service expectations with home owners, adjusters, vendors, etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Skills

• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Qualifications

• High school graduate or equivalent.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Role models customer service expectations with home owners, adjusters, vendors, etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Requirements

• Knowledge of disaster restoration industry.
• Valid Drivers’ License and satisfactory driving record.
• Strong verbal and written communication skills.
• Ability to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Read and follow product label usage instructions.
• High school graduate or equivalent.

Qualifications

• High school graduate or equivalent.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Role models customer service expectations with home owners, adjusters, vendors, etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Skills

• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Qualifications

• High school graduate or equivalent.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Role models customer service expectations with home owners, adjusters, vendors, etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.

Requirements

• Knowledge of disaster restoration industry.
• Valid Drivers’ License and satisfactory driving record.
• Strong verbal and written communication skills.
• Ability to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Read and follow product label usage instructions.
• High school graduate or equivalent.