Lead Tech / Crew Chief

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimate, complete drying records using mobile software
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Solves issues with customers, communicates customer issues, daily job activities with key company staff
• Prepares and/or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• Might train new technicians or key operational team members
• Ensures safety standards are being followed during all active jobs

Requirements

• Valid Drivers’ License and satisfactory driving record
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions
• High school graduate or equivalent

Qualifications

• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate is preferred but not required
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Experience in training and managing others
• Strong problem-solving skills

Skills

• Knowledge of disaster restoration industry
• Experience with entering data using a tablet or mobile phone
• Experience with using Xactimate
• Experience in training and managing others
• Strong problem-solving skills

Benefits

• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off

Pay

TBD

Schedule

TBD