Lead Tech / Crew Chief

Benefits & Perks

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimate, complete drying records using mobile software
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Solves issues with customers, communicates customer issues, daily job activities with key company staff
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• May train new technicians or key operational team members
• Ensures safety standards are being followed during all active jobs

Requirements

• Valid Drivers’ License and satisfactory driving record
• Strong verbal and written and communication skills
• Role models customer service expectations with homeowners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate is preferred but not required
• Must be able to prioritize activities and meet deadlines

Qualifications

• High school graduate or equivalent
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff
• Certifications are preferred, but not required: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician

Physical Requirements

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required
• Express or exchange ideas with others and receive and act on detailed information given
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating

About the Role

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.