Lead Tech / Crew Chief

About the role

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimate, complete drying records using mobile software on tablet or mobile phone
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Solves issues with customers
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• Ensures safety standards are being followed during all active jobs
• Reports to work on time in a clean, complete uniform
• Reads and follows product label usage instructions
• Knowledge of disaster restoration and water mitigation industry
• Experience using Xactimate, DocuSketch, MICA, Restore 365/DASH preferred
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff

Requirements

• Valid driver's license and satisfactory driving record
• Strong verbal and written and communication skills
• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required
• Express or exchange ideas with others and receive and act on detailed information given
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating

Qualifications

• Knowledge of disaster restoration and water mitigation industry
• Experience using Xactimate, DocuSketch, MICA, Restore 365/DASH preferred
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills

Skills

• Knowledge of disaster restoration and water mitigation industry
• Experience using Xactimate, DocuSketch, MICA, Restore 365/DASH preferred
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Pay

TBD

Schedule

TBD