Lead Systems Operations Engineer

About This Role

The team is seeking a Payments Focused Platform Engineer / SRE to join Payments & Liquidity Technology (GPLT), supporting the Initiation ecosystem for high-value payments. This role sits at the intersection of engineering, service management, and reliability.

Responsibilities

• Lead complex, broad-impact initiatives, providing high-level systems consultation and guidance to technology teams to support enterprise and operational objectives.
• Review and analyze complex technical challenges and escalated support issues related to core business solutions, requiring in-depth evaluation of multiple factors such as alternatives, enhancements, periodic system reviews, and improvements to existing platforms.
• Make informed decisions on technical changes and system enhancements to ensure stability, scalability, and alignment with business and operational needs.
• Consult with engineering teams on change design, applying a strong understanding of technical process controls, standards, and architectural considerations that influence and drive new initiatives.
• Collaborate and consult with technical peers, colleagues, and mid- to senior-level managers to resolve systems support issues, align solutions, and achieve shared delivery and operational goals.

Requirements

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of application support experience
• 3+ years of Platform experience in Kubernetes / container orchestration

Desired Qualifications

• 2+ years of CI/CD & Automation experience in Progressive delivery, automated rollback, reliability-as-code concepts
• 2+ years of Application Frameworks experience in Spring Boot, Spring WebFlux, etc.
• 2+ years of Data Stores & Caching experience with MongoDB, Redis
• 2+ years of supporting webMethods applications
• 2+ years of Resilience experience with Resilience4J, retry/replay patterns
• 2+ years Observability: Distributed tracing, metrics, logging, SLO tooling
• 2+ years Testing & Resilience Validation: BlazeMeter, Chaos Monkey
• Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment
• Demonstrated ability to productionize new platforms, not just support them
• Solid understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and their operational risk profile
• Experience working with event-driven, distributed architectures
• Comfortable operating in early-stage, ambiguous transformation environments