Lead Operations Engineer

Key Responsibilities

• Serve as the primary technical resource and senior escalation point for the Operations team
• Work hands-on across all core responsibilities — provisioning, upgrades, configuration management, performance work, and customer support
• Lead the response on large-scale incidents and oversee the handling of smaller ones
• Own communication with large and strategic customers during incidents and escalations — clearly, calmly, and professionally under pressure
• Author incident post-mortems and drive the actionable follow-ups and process improvements that come out of them
• Continuously improve CDN reliability, performance, and operational excellence across the platform
• On-call & Escalations: Take escalations outside of normal working hours. Handle major incidents when they happen, not when it's convenient. Have a clear escalation path.

Requirements

• In-depth Linux system administration experience at scale
• Deep understanding of HTTP and caching
• Strong networking knowledge — routing and TCP/IP
• Proven ability to troubleshoot and resolve complex, customer-facing issues
• Clear, professional communication with customers under pressure
• Hands-on experience with Nginx, HAProxy, Varnish, BGP, anycast, and CentOS / RHEL / Rocky Linux
• Proficiency in a scripting language (Bash, Python, PHP, or similar)
• Experience operating in high-availability, latency-sensitive environments

Who You Are

• In-depth Linux system administration experience at scale
• Deep understanding of HTTP and caching
• Strong networking knowledge — routing and TCP/IP
• Proven ability to troubleshoot and resolve complex, customer-facing issues
• Clear, professional communication with customers under pressure
• Hands-on experience with Nginx, HAProxy, Varnish, BGP, anycast, and CentOS / RHEL / Rocky Linux
• Proficiency in a scripting language (Bash, Python, PHP, or similar)
• Experience operating in high-availability, latency-sensitive environments