Lead Systems Engineer

About the role

The Information Technology group at DTCC delivers secure, reliable technology solutions that enable the global capital markets. This role serves as the technical authority for Windows operating system architecture, ensuring highly available, resilient, and compliant platforms that support mission-critical business applications.

Responsibilities

• Provide advanced Level 2 / Level 3 production support for Windows server environments across the enterprise.
• Manage patching, upgrades, and lifecycle management of Windows and Linux platforms in alignment with security, compliance, and enterprise standards.
• Troubleshoot and resolve OS-level, hardware, and platform issues, including CPU, memory, disk, network, storage services.
• Lead or contribute to automation and scripting initiatives using Ansible, PowerShell, Bash, Python, or similar orchestration tools to improve operational efficiency and reduce manual effort.
• Ensure availability, performance, resilience, and recoverability of production environments through proactive monitoring, maintenance, and capacity planning.
• Act as a key responder for Critical and Major production incidents, driving end-to-end restoration, root cause analysis, remediation, and post-incident reviews.
• Support application deployments and collaborate closely with application, database, middleware, storage, network, and security teams.
• Develop and deliver operational metrics, dashboards, and KPIs across infrastructure platforms, providing actionable insights to leadership.
• Drive platform standardization, best practices, and continuous improvement initiatives across distributed environments.
• Serve as a technical escalation point and mentor for engineers across Linux and platform operations teams.

Requirements

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Qualifications

• Strong hands-on experience administering enterprise-scale Windows environments, including Windows Server 2016/2019/2022, in large, regulated enterprises.
• Deep expertise in Windows OS and core platform services, including Active Directory, Group Policy, DNS, DHCP, clustering, networking, storage, and file system management.
• Proven experience supporting mission-critical, high-availability Windows platforms within regulated and highly controlled environments.
• Strong knowledge of ITIL processes, including Incident, Problem, Change, and Release Management, with demonstrated operational discipline.
• Demonstrated leadership in driving and resolving Critical and Major production incidents, coordinating across infrastructure, application, and security teams.
• Proficiency in automation and scripting using PowerShell, with experience integrating automation into operational workflows (patching, remediation, provisioning, and compliance).
• Strong understanding of virtualization technologies (VMware ESXi or equivalent) and Windows virtual infrastructure operations.
• Experience supporting cloud and hybrid environments, preferably AWS, with Windows-based workloads and integrations across on-prem and cloud platforms.
• Excellent troubleshooting, analytical, and communication skills, with the ability to lead teams, make sound decisions, and operate effectively under pressure.

Skills

• PowerShell
• Automation and scripting
• Virtualization technologies (VMware ESXi or equivalent)
• Cloud and hybrid environments (AWS)

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being

Pay and Schedule

• Flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)