Lead Systems Application Engineer

Serves as a trusted advisor and primary interface for customers

Serve as a trusted advisor and primary interface for customers, delivering exceptional experiences and building long-term relationships.

Leads and manages customer-facing Demand Response deployment projects

• Ensures successful implementation and measurable impact on energy usage and grid stability

Collaborates cross-functionally with Sales, Marketing, Engineering, Eaton Support, and Deployment Teams

Collaborate cross-functionally with Sales, Marketing, Engineering, Eaton Support, and Deployment Teams to deliver integrated, sustainable solutions.

Acts as a connector across the organization

Act as a connector across the organization, aligning teams and driving outcomes that support both customer success and grid modernization.

Identifies and resolves technical challenges throughout the deployment lifecycle

• Identify and resolve technical challenges throughout the deployment lifecycle

Qualifications

• Bachelor’s degree from an accredited institution
• Minimum of 5 years of utility experience
• Experience working directly with customers, including ownership or support of key customer accounts
• Strong technical aptitude with the ability to troubleshoot and resolve system-level issues

Preferred Qualifications

• Experience running a demand response program
• Experience with Radio Frequency and Cellular Communications Systems
• Experience with Communications Hardware, Firmware, and Enterprise Software systems
• A solid networking knowledge of computer communications including TCP/IP, SSH, and other protocols

Position Success Criteria

• Ability to travel up to 50%
• Mentor project team members with less experience to improve their abilities and performance
• Perform light lifting of 40 lbs. or less
• Knowledge of front-end scheduling, engineering, and manufacturing process and lead times

Benefits

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview.

Specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.