Lead Support Specialist

About the Role

The Integration & Community Living (ICL) program supports individuals with developmental disabilities and brain injuries in living independently and meaningfully in the community. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services across Western Massachusetts. With over 60 years of experience, MHA helps individuals transition from institutional settings into homes where they can grow, make choices, and fully participate in community life. Services range from supported and shared living to emergency respite and privately funded care, all designed to promote independence, dignity, and connection.

Responsibilities

• Provide respectful, person-centered support to participants in daily living activities, personal care, and skill development
• Promote community integration by facilitating access to transportation, social activities, and external resources
• Support participants' health needs, including medication administration (per MAP standards), appointment scheduling, and monitoring overall wellbeing
• Assist with financial skills and money management, maintaining accurate documentation of all expenditures
• Respond to emergencies and crisis situations appropriately, following agency protocols and communicating with supervisors
• Advocate for participants and help them build self-advocacy skills; serve as a liaison with families, providers, and community supports
• Contribute to the development and implementation of Individual Service Plans (ISPs), documenting progress and participation
• Maintain accurate and timely documentation, including daily logs, incident reports, and health records
• Promote a safe environment by following all safety procedures, assisting with emergency drills, and identifying potential hazards
• Collaborate effectively with team members, attend training, maintain certifications (MAP, CPR, First Aid), and actively participate in meetings and supervision

Requirements

• Valid driver's license, sufficient automobile insurance, an acceptable driving record, and access to a reliable vehicle during working hours
• Strong communication, organizational, and computer skills
• Adaptability to participants' changing needs
• Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility
• Ability to pass and maintain certifications in medication administration (MAP), CPR, and First Aid
• Must be at least 18 years old
• High school diploma or GED required; college degree in human services or a related field preferred
• Minimum of six months of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability

Pay

$20-$22 an hour

Schedule

Monday through Thursday 1pm-9pm, & Sunday 9am-5pm (40hrs)