Lead, Strategic Initiatives, Operations and Member Experience
About the role
Within our Operations & Member Experience organization (OMX), the Strategy & Innovation Team is responsible for defining OMX’s multi-year strategy and serving as an incubation unit, identifying and proving out the next source of step-function improvement in Chime’s support experience.
Responsibilities
- Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for our members.
- Perform analyses and conduct research to assess new opportunities and inform decision-making.
- Effectively present insights and influence outcomes with Chime executives and key collaborators (e.g., Product, Operations, Engineering, Analytics, and other cross-functional teams).
- Bring structure to ambiguous problems, including defining clear problem statements, analytical frameworks, and quantifiable metrics for measuring success.
- Develop and deliver well structured and compelling narratives that drive clarity, understanding and alignment around new ideas.
Requirements
- 8+ years of professional experience, including delivering strategic and operational projects at top tier management consulting firms.
- A strong skill set across analytical, problem-solving and strategic thinking.
- A drive to dig into data, think from first principles, and complete complex projects and deliver tangible results.
- Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need.
- A proven track record of leading complex projects involving multiple teams/collaborators from conception to execution.
- A low ego and a knack for working well with a wide range of people.
- Exceptional communication and presentation skills.
- Comfort operating in a fast-paced, agile environment.
Qualifications
- Experience in a similar role or relevant experience in a high-growth tech company.
- Proven ability to lead cross-functional teams and drive strategic initiatives.
- Strong analytical and problem-solving skills.
- Experience with data analysis and interpretation.
- Excellent interpersonal and communication skills.
- Ability to manage multiple projects simultaneously.
Skills
- Strategic thinking and innovation.
- Data analysis and interpretation.
- Project management.
- Effective communication and presentation skills.
- Collaborative problem-solving.
Benefits
- Competitive salary based on experience.
- 401(k) match.
- Medical, dental, vision, life, and disability benefits.
- Generous vacation policy and company-wide Chime Days.
- 1% of your time off to support local community organizations of your choice.
- Annual wellness stipend.
- Paid parental leave.
- Access to Maven, a family planning tool.
Pay
The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Schedule
In this role, you can expect to:
- Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for our members.
- Perform analyses and conduct research to assess new opportunities and inform decision-making.
- Effectively present insights and influence outcomes with Chime executives and key collaborators (e.g., Product, Operations, Engineering, Analytics, and other cross-functional teams).
- Bring structure to ambiguous problems, including defining clear problem statements, analytical frameworks, and quantifiable metrics for measuring success.
- Develop and deliver well structured and compelling narratives that drive clarity, understanding and alignment around new ideas.
Additional Information
A little about us: At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
- In-office work policy with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
- In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute.
- Competitive salary based on experience.
- 401k match plus great medical, dental, vision, life, and disability benefits.
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off.
- 1% of your time off to support local community organizations of your choice.
- Annual wellness stipend to use towards eligible wellness related expenses.
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents.
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.
Equal Opportunity Employer
We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws.
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