Lead Strategic Customer Success Partner (Transportation/Logistics)
About the Role
This position will work at onsite at our customer facility in Franklin, TN.
Responsibilities
- Manage portfolio of $2M+ net revenue
- Create opportunities for cross-sell/up-sell
- Drive business growth
- Set strategic goals for customers, collaborate with cross-functional teams, ensure client satisfaction across multiple projects
- Understand all service offerings and recommend based on customer strategic needs
- Guide others on CE best practices
- Handle escalations and comfortable with tough customer conversations
- Demonstrate strong executive communication skills
- Own MBR/QBR design - more custom, complex slides; start from scratch
- Independently own decks with little support
- Involvement in contract negotiations, budgeting and resource allocation
Qualifications
- High school diploma or GED equivalent
- At least 7 years experience in a customer facing role within transportation/logistics
- Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business
- Experience creating reports in Excel or Google Docs
Preferred Qualifications
- Bachelor’s degree in business, logistics or other related fields
- 8 years logistics and transportation experience
- Experience presenting to Senior Leadership
- Account management experience
- Experience with Tableau or Power BI
Benefits & Compensation for U.S. Employees
- Company sponsored health plan
- Dental and vision benefits
- 401k match
- Financial and mental wellness benefits
- Parenthood leave
- Short- and long-term disability coverage
- Life insurance
- Performance or sales incentive bonus program
- Equity awards
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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