Lead Store Advisor, Flatiron

About the role

As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’s high-performance culture is felt in every fan interaction. Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.

Responsibilities

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyalty.
• Drive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the store.
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationships.
• Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioning.

Requirements

• 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment.
• Demonstrated ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals.
• Deep understanding of service excellence and ability to analyze information to solve problems and handle planned changes effectively.
• Emotional intelligence, including awareness of your strengths and openness to unfamiliar topics.
• Keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries.

Benefits

On is a place centered around growth and progress. We offer an environment designed to give people the tools to develop holistically—to stay active, to learn, explore, and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

• Competitive medical, dental, and vision benefits.
• Industry-leading PTO package.
• Competitive 401k program.

Pay

Typical cash compensation range for this position is $29.80/hr–$32.70/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate, including experience, industry knowledge, qualifications, skill set, and location.