Lead Staffing & Travel Coordinator

About the role

DOCS Health delivers comprehensive direct and on-location health services across many sectors, improving health outcomes for schools, the military, government agencies, correctional facilities, and corporations worldwide. We provide solutions that remove barriers, add value, and ensure access to high-quality care. This position supports health readiness services for the U.S. Army Reserve (USAR), Army National Guard (ARNG), U.S. Navy Reserve (USNR), U.S. Marine Forces Reserve (MARFORRES), U.S. Coast Guard Reserve (USCGR), Air National Guard (ANG), and U.S. Air Force Reserve (USAFR).

Locations: Newnan, Georgia; Belton, Texas; and Chalfont, PA offices.

Responsibilities

• Lead the daily operations of the Regional Staffing & Travel Coordination team.
• Conduct Staffing/Travel Daily Meetings (Monday, Wednesday, and Friday) to review staffing shortages, discuss travel needs, address questions, and coordinate coverage and scheduling.
• Coordinate staffing assignments for healthcare providers and support personnel across regional operations, prioritizing requests based on operational urgency and contractual requirements.
• Monitor staffing coverage and proactively identify provider shortages; partner with Recruiting to communicate staffing gaps and hiring priorities.
• Review and approve staffing assignments to ensure qualifications, credentials, and licensing requirements are met.
• Coordinate travel arrangements, including airfare, lodging, rental vehicles, and ground transportation, ensuring compliance with company travel policies and budget guidelines.
• Troubleshoot and resolve travel disruptions, cancellations, and last-minute scheduling changes.
• Serve as the primary escalation point for complex staffing and travel issues.
• Assign daily work and balance workloads among Staffing & Travel Coordinators; provide training, coaching, and mentorship to team members.
• Assist with onboarding and development of new coordinators; develop and maintain team schedules.
• Monitor event readiness to ensure providers, travel, and logistics are in place prior to deployment.
• Collaborate with Operations Managers, Travel Manager, Credentialing, HR, and Program Management to support operational objectives.
• Verify provider availability and maintain consistent communication throughout the deployment process.
• Maintain accurate staffing, scheduling, and travel records within company systems; perform quality assurance reviews of documentation for completeness and accuracy.
• Track staffing metrics, travel metrics, and operational performance indicators; prepare staffing reports and provide regular updates to leadership.
• Identify process improvement opportunities to increase efficiency and reduce costs.
• Ensure compliance with company policies, government contract requirements, and operational procedures.
• Support emergency staffing efforts and rapidly respond to changing operational priorities.
• Foster positive relationships with providers to improve engagement, retention, and overall provider experience.
• Participate in after-hours staffing support or on-call rotation, as operational needs require.
• Assist leadership with workforce planning, staffing forecasts, and surge planning initiatives.
• Support continuous improvement initiatives by documenting workflows, developing standard operating procedures (SOPs), and recommending best practices.
• Promote a collaborative, customer-focused culture while maintaining a high level of accountability and operational excellence.
• Perform all other assigned duties.

Requirements

• Bachelor’s degree; candidates with a minimum of five (5) years of relevant management experience will also be considered.
• Previous training and experience with travel software highly preferred.